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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1126 reviews)

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4.75

Based on 1,126 reviews, last reviewed 11th Sep 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Efficient clear advice on process and options Very clear process and steps set out. I was able to speak to someone very quickly and efficiently. Reviewed on: 11th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1126)

Straightforward interactions, no issues

Straightforward interactions, no issues Reviewed on: 21st October 2024

Friendly, easy and good value

Staff are always friendly, helpful and easy to access and use service. Reviewed on: 16th October 2024

Always helpful friendly and efficient.

Always helpful friendly and efficient. Someone phoned to check if I’d received information I was sent. I’ve not rated the value for money as excellent because I’ve not made a complete check of mortgages offered elsewhere but I think it’s at least good. Reviewed on: 11th October 2024

friendly and helpful customer service

friendly and helpful customer service Reviewed on: 8th October 2024

I like this business.

I like this business. Very good customer service - responding to phone calls, emails etc. Reasonable choice of products. Feels like a small but professional building society. Reviewed on: 8th October 2024

Lisa Howard was extremely helpful thank you.

Lisa Howard was amazing and made sure that I understood everything about my questions after my solicitor was not able to explain my questions. Lisa fully explained it and I now understand and came away happy and satisfied with the service from Lisa. Thank you. Reviewed on: 26th September 2024

A good mortgage at an excellent rate.

A good mortgage at an excellent rate. Reviewed on: 26th September 2024

Changing fixed rate deal

I changed my fixed rate deal to take advantage of the lower rates offered. This was dealt with within 24 hours which gave me considerable peace of mind. Reviewed on: 23rd September 2024

Helpful and friendly advisor

The advisor was very helpful, friendly and explained my options fully. Reviewed on: 22nd September 2024

Excellent customer service.

Excellent customer service. Phone is answered promptly and the person who answers is helpful and provides the information I need Reviewed on: 21st September 2024

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