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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1126 reviews)

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4.75

Based on 1,126 reviews, last reviewed 11th Sep 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Efficient clear advice on process and options Very clear process and steps set out. I was able to speak to someone very quickly and efficiently. Reviewed on: 11th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1126)

Alwa.ys friendly and helpful

Every time I have to speak to someone, they are always friendly and helpful. The best thing is that the phone is answered with little or no waiting time. We are very happy with Saffron. Reviewed on: 16th September 2024

New business team are incompetent and slow.

New business team are incompetent and slow. Reviewed on: 13th September 2024

When you need a little extra help - Talk to Saffron.

A very helpful service provided by a very professional company. Reviewed on: 7th September 2024

Great Service from the Mortgage Team

The Mortgage team at SBS are really helpful and proactive - thank you. I am very happy with the service I receive. Reviewed on: 6th September 2024

Never had any issues with Saffron Building Society,...

Never had any issues with Saffron Building Society, always able to get through to someone who can answer query or assist. I have accounts across various other institutions and they could all do with taking a leaf out of Saffrons' book Reviewed on: 5th September 2024

Lisa was super helpful with my query and very friend...

Lisa was super helpful with my query and very friendly throughout. Lovely helpful phone manner. Reviewed on: 5th September 2024

Unsatisfactory

For the first 5 years my mortgage was fixed at a competitive rate , it has now shot up dramatically. I’m looking for a new mortgage provider right now and will pay this off as soon as I’ve signed the new mortgage . If Saffron cared about their clients they should have contacted me to possibly offer me a market related interest rate on my current mortgage and kept me on as a customer. The only contact I’ve had is this email asking me to rate their services! Reviewed on: 4th September 2024

Not great as First Time Buyers!

In all honesty, we had an awful experience with Saffron Building Society as first time buyers. We found that they asked for the strangest documentation in order to finalise our mortgage - including my partners CV???? Once we had satisfied their requests, they then came back with further ridiculous queries, some of which was not relevant to our purchase whatsoever. I have worked in estate agency for 10 years and have never come across a lender with such awkward requests, which ultimately delayed our completion. Purchasing a property for the first time should be an exciting experience but all we endured was stress. I will however say that the customer service representative I spoke to on the online chat service (after we had completed) was helpful and polite - but unfortunately this isn’t enough to have altered our decision not to use them again in the future. Reviewed on: 4th September 2024

Very friendly staff member who went out of her way t...

Very friendly staff member who went out of her way to be helpful. Reviewed on: 21st August 2024

new Mortgage

Pleasant and efficient with good products to renew our mortgage Reviewed on: 20th August 2024

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