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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1086 reviews)

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4.75

Based on 1,085 reviews, last reviewed 13th Jul 2026

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Clear concise communications Clear concise communications so complying with my request quickly. Excellent service. Thank you Reviewed on: 13th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1086)

Mortgage payment changes ..

We asked if we could have a mortgage break due to unexpected circumstances with my husband's health, and we mutually agreed to pay interest only for 6 months, whilst we release some equity from the house to pay off the mortgage balance. Reviewed on: 29th April 2024

Online accounts

I like to be able to access my account online. It's unbelievable that you don't have access to such a system. Reviewed on: 26th April 2024

Extremely dissatisfied

I am very disappointed in the service provided to me when coming into difficulties with a change of name for sole proprietor purposes for my mortgage. The bank was not willing to consider a UK citizen residing in the United States to take over part of the mortgage to allow me to keep the property and the competitive rate. I don’t believe the bank has done everything in their power to help genuine working class people to keep hold of their livelihood after working hard to attain this. Reviewed on: 25th April 2024

Saffron BS made fair offer

Saffron BS made fair offer of a second two year fix after my existing fix expires thus saving me from having to pay the higher variable rate. Prompt service and follow up when I delayed responding due to holiday absence. Reviewed on: 9th April 2024

Home! my biggest investment, me security-Saffron BS.

Saffron staff were happy to answer questions. Real people on the telephone, brilliant! The willingness to help spoke volumes. I had a 5 year fixed and now I have a 2 year fixed. I started working at 17 to supplement University needs such as field trips. My views on many aspects shifted and I quickly saw how hard life is. By the time I gained my second Masters Degree in Biochemistry I had decided it was time to develop my teaching ambitions and the thought of property ownership - and a home for retirement security down the line became a factor. I executed my plan, gained a teaching degree/ DfE registered! and QTS, and applied for a mortgage shortly after accepting my first secondary school teaching post. I am now looking forward to becoming mortgage free asap. Saffron understand that my home is my biggest investment, and also that it is my security. The staff I spoke with did not mince their words and explained options and product ranges in a manner I could make sense of. Reviewed on: 5th April 2024

We remortgaged with Saffron before the 2008 Crash.

We remortgaged with Saffron before the 2008 Crash. We were looking for a proper mortgage rather than 2-year 'products' that ex-building societies were offering. The rate was based on the bank rate and as bank rates fell Saffron waived the collar, and I will be forever grateful that they did. It helped us through some difficult times. I felt that we were in a partnership, and that is what the best of the building societies used to offer. Reviewed on: 5th April 2024

always friendly and helpful .

always friendly and helpful . also help with explaining where i am financially which i really like and need as I'm rubbish at that. Reviewed on: 4th April 2024

A Light in the Darkness

After Nat West tried to double our mortgage payments and refused to extend our current mortgage deal, despite never having missed a payment, and then Santander prevaricated and were making us jump through hoops, we came across Saffron. Within days we had an agreement in principal, followed very quickly by a mortgage offer with a better deal than we had with our initial Nat West mortgage. Highly recommended. Reviewed on: 4th April 2024

Simple processes excellent customer service.

Simple processes excellent customer service. Reviewed on: 4th April 2024

Unusual mortgage

Unusual mortgage for me was handled quickly and efficiently, after I had been turned down by others Reviewed on: 4th April 2024

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