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Saffron Building Society: Mortgages reviews

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4.66
Based on 971 reviews, last reviewed 16th Mar 2026
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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9%
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4%
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2%
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Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
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Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (972)

Mortgages review

5
I started my Switching Request a bit late, because I was hoping that the rates would go down, and could I have quite easily missed the deadline, however much empathy was shown. As a result I received our illustrations within 24 hours Reviewed on: 10th December 2023
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Saffron Member

Mortgages review

5
They were helpful in helping me move to a lower cost option, especially given the extremely challenging interest rate situation. Reviewed on: 8th December 2023
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Saffron Member

Mortgages review

3
Chi was very nice and chatty. It felt so much more personal to interact rather than just general call centre formality Reviewed on: 5th December 2023
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Saffron Member

Mortgages review

5
She gave me the relevant information which helped me decide. Reviewed on: 5th December 2023
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Saffron Member

Mortgages review

1
I wanted an extension to my mortgage no way helpful Reviewed on: 3rd December 2023
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Saffron Member

Mortgages review

2
The mortgage application process was extremely slow and painful. Whenever we provided the information you asked for, there would be a gap of several weeks, followed by another request for information. Reviewed on: 1st December 2023
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Saffron Member

Mortgages review

1
I rang up and spent a long time on hold just to end up speaking to someone in the wrong department and then nothing being done. Except I was under the impression the changes I'd requested were being implemented. I just simply wanted to incr Reviewed on: 1st December 2023
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Saffron Member

Mortgages review

5
Call checks on some staff, 4 engagements recently. Two friendly and helpful. Other two not friendly and a bit condescending Reviewed on: 27th November 2023
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Saffron Member

Mortgages review

5
Interest rates could be more competitive Reviewed on: 23rd November 2023
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Saffron Member

Mortgages review

2
The staff are always very kind (with the exception of Gabbie), which is why I chose to stay with Saffron instead of going with a cheaper option elsewhere. There seems to be an aniquated system where everything is mailed to me. Reviewed on: 22nd November 2023
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Saffron Member

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