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Saffron Building Society: Mortgages reviews

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4.75
Based on 1,086 reviews, last reviewed 13th Jul 2026
9% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
9%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

So helpful, talk to you like a person. So helpful, talk to you like a person. Reviewed on: 13th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1086)

Mortgages review

5
Create an online portal for your customers to view/update and make mortgage payments Reviewed on: 2nd May 2023
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Saffron Member

Mortgages review

5
The staff have always been polite. Reviewed on: 26th April 2023
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Saffron Member

Mortgages review

4
Could be improved was the time taken to answer the phone and getting through to the right person. I had to leave messages for someone to call me. Reviewed on: 25th April 2023
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Saffron Member

Mortgages review

5
It was a lovely service and Leon was happy to help at every stage. Reviewed on: 18th April 2023
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Saffron Member

Mortgages review

4
I find it very odd that in 2023, to get info about my mortgage, I just receive letters through the post. No online access, no email sent. Saffron would gain to be modernised. Reviewed on: 12th April 2023
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Saffron Member

Mortgages review

5
As always, clarity of contact, and helpful content. Reviewed on: 5th April 2023
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Saffron Member

Mortgages review

5
Excellant service throughout my dealings with Saffron for past 15 years Reviewed on: 29th March 2023
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Saffron Member

Mortgages review

1
Asking for the same documents 3 or 4 times. Asking for documents not relevant to country like a P.O box or getting embassy officials to sign documents when it is not a service theu provide. Asking for proof of address on the day of completi Reviewed on: 27th March 2023
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Saffron Member

Mortgages review

1
Not sure where I start. It was a 10 month Self Build mortgage journey. It took its toll on my Mental Heath thats for sure. I have never know such disorganisation, dangling a carrot, requesting further information , duplications etc etc Reviewed on: 27th March 2023
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Saffron Member

Mortgages review

5
Easy to make automatic payment to my Mortgage Reviewed on: 21st March 2023
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Saffron Member

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