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Saffron Building Society: Mortgages reviews

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4.75
Based on 1,086 reviews, last reviewed 13th Jul 2026
9% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
9%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

So helpful, talk to you like a person. So helpful, talk to you like a person. Reviewed on: 13th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1086)

Mortgages review

5
The whole mortgage arena is a minefield to me like most people. In every interaction I have had with Saffron they have explained things in an easy to understand way enabling us to make the right choices. Reviewed on: 4th January 2023
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Saffron Member

Mortgages review

4
Your staff are obviously trained/instructed not to give advice, so sometimes it was too difficult to get a yes/no answer to what was clearly a yes/no question. Staff were universally polite. You have an excessive list of e-mail addresses. Reviewed on: 29th December 2022
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Saffron Member

Mortgages review

4
We had difficulty trying to prove our Dubai address. We were pleased that eventually we were able to get the Mortgage as it had gone on for some months and we were about to give up moving the mortgage across. Reviewed on: 26th December 2022
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Saffron Member

Mortgages review

3
easy to transact, could be digitised. Also, I feel that while your products are reasonably priced, they're from from attractive. I reluctantly took out this product due to intertia. If that is strategy, you won. Not sure its wins long term. Reviewed on: 22nd December 2022
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Saffron Member

Mortgages review

5
We have been delighted with the professionalism of the different members of staff we have dealt with regarding this product switch. The website is also very clear. Reviewed on: 21st December 2022
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Saffron Member

Mortgages review

3
Improve communication responses times.when an issue is raised be specific about what you are requesting and challenging. Offer a realistic timely response. I always responded in 24 hours, however yourselves took 10 working days for each rep Reviewed on: 19th December 2022
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Saffron Member

Mortgages review

5
Great customer service and very trustworthy! Reviewed on: 17th December 2022
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Saffron Member

Mortgages review

5
Competitive rates... customer care Reviewed on: 15th December 2022
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Saffron Member

Mortgages review

4
Personnel are responsive but sometimes clarity is lacking in written correspondence Reviewed on: 13th December 2022
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Saffron Member

Mortgages review

5
The only disappointment was that I did not receive a letter from Saffron that was sent in September informing me of the options for me at my mortgage expiry. The notice of a significant increase as it moved to your SVR prompted my call. Reviewed on: 6th December 2022
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Saffron Member

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