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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6774 reviews)

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4.83

Based on 6,774 reviews, last reviewed 15th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Highly satisfied! Highly satisfied! I was served by Ruby in the Colchester branch but everyone in the Colchester branch is always happy to help. Reviewed on: 15th June 2026

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Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6774)

Resetting online access

I had to call Saffron after my account was locked, as I had got the password wrong. I spoke to Ali, who reset it for me and offered to stay on the line while I tried to log in again. I didn't take him up on this and predictably got something wrong again. When I rang back I was surprised to speak to Ali again - it's pretty rare to speak to the same person twice on helplines. He was very patient in explaining clearly what I needed to do and making sure that it worked this time. Reviewed on: 19th January 2026

Polite, welcoming, informative and efficient.

Polite, welcoming, informative and efficient. Perfect monday morning call achieved what i needed to and more within just a few minutes Reviewed on: 19th January 2026

Issue linked to a password for a new account speedil...

Issue linked to a password for a new account speedily resolved by Abbie. Everything is now as per my wishes. Reviewed on: 19th January 2026

Jodie was patient and extremely helpful.

Jodie was patient and extremely helpful. She helped me navigate the security system and helped me to choose my personal andwers Reviewed on: 17th January 2026

Always an excellent experience in the Bishops Stortf...

Always an excellent experience in the Bishops Stortford Branch. Reviewed on: 17th January 2026

All good

Great interest rates, and great customer service. Jean-Paul Baya very helpful when I called Reviewed on: 16th January 2026

Sam in Halstead today, greeted me with a smile, poli...

Sam in Halstead today, greeted me with a smile, polite, friendly and knowledgeable. Reviewed on: 16th January 2026

Positive experience

Really helpful member of staff on the phone. Reviewed on: 16th January 2026

Great to have a local branch on the high street!

Great to have a local branch on the high street! Reviewed on: 16th January 2026

Professional, polite and friendly.

Was welcomed and was served very efficiently. Reviewed on: 16th January 2026

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