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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.75 (6266 reviews)

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4.75

Based on 6,266 reviews, last reviewed 6th Mar 2026

94% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Very helpful and patient The guy we spoke to was both helpful and patient and understood our needs. He was also very knowledgeable Reviewed on: 6th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (6266)

Review of the Saffron Building Society, Savings:

Great regular saver rates albeit on quite small amounts

Great rates albeit on quite small amounts Reviewed on: 20th November 2024

Florrie Gray

With assistance from Florrie Gray, a difficult online issue was resolved quickly and promptly. Florrie was very professional, patient and friendly throughout this process, making it the issue more easily manageable. Reviewed on: 19th January 2026

I like the fact that there is now a branch in Braint...

I like the fact that there is now a branch in Braintree and I don't have to bounce around in between places. Reviewed on: 19th January 2026

Resetting online access

I had to call Saffron after my account was locked, as I had got the password wrong. I spoke to Ali, who reset it for me and offered to stay on the line while I tried to log in again. I didn't take him up on this and predictably got something wrong again. When I rang back I was surprised to speak to Ali again - it's pretty rare to speak to the same person twice on helplines. He was very patient in explaining clearly what I needed to do and making sure that it worked this time. Reviewed on: 19th January 2026

Polite, welcoming, informative and efficient.

Polite, welcoming, informative and efficient. Perfect monday morning call achieved what i needed to and more within just a few minutes Reviewed on: 19th January 2026

Issue linked to a password for a new account speedil...

Issue linked to a password for a new account speedily resolved by Abbie. Everything is now as per my wishes. Reviewed on: 19th January 2026

Jodie was patient and extremely helpful.

Jodie was patient and extremely helpful. She helped me navigate the security system and helped me to choose my personal andwers Reviewed on: 17th January 2026

Always an excellent experience in the Bishops Stortf...

Always an excellent experience in the Bishops Stortford Branch. Reviewed on: 17th January 2026

All good

Great interest rates, and great customer service. Jean-Paul Baya very helpful when I called Reviewed on: 16th January 2026

Sam in Halstead today, greeted me with a smile, poli...

Sam in Halstead today, greeted me with a smile, polite, friendly and knowledgeable. Reviewed on: 16th January 2026

Positive experience

Really helpful member of staff on the phone. Reviewed on: 16th January 2026

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