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Saga: Car insurance reviews

View other Saga products
4.88
Based on 9,558 reviews, last reviewed 24th Mar 2026
97% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026
Jamie S's avatar
Jamie S

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026
William C's avatar
William C
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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Experience and Value

5
Sometimes less said is more and with Saga, the customer experience and engagement was excellent coupled with great value for money. Loved the 3 year fixed price promise! Reviewed on: 29th September 2021
Ian McWatt's avatar
Ian McWatt

Very professional

5
Today I simply needed to inform Saga of a change to vehicle and hence registration plate update. The person I spoke to was very professional and the service was excellent. Unfortunately I didn’t get his name. First class customer service. Reviewed on: 1st August 2022
taylor_s42@sky.com's avatar
[email protected]

Fixed Price Guarantee

4
Brilliant idea to fix price for a number of years as it saves time having to review offers annually. Reviewed on: 19th July 2022
Wile E Cayote's avatar
Wile E Cayote

Car troubles

4
Car bumped the person who bumped me was also with saga caused confusion with paperwork garage recommended was hopeless,saga awarded damages because or unacceptable delays Reviewed on: 18th July 2022
robert corbett's avatar
robert corbett

Car troubles

4
Car damaged by other driver garage car was repaired at were a nightmare, Saga understand my complaint and generated a fair money settlement because of delays and paperwork errors. Reviewed on: 18th July 2022
robert corbett's avatar
robert corbett

A complete let-down

1
I have always thought that Saga was a trusted name in insurance. However after the treatment I have received over the last three trying to settle a claim after someone crashed into us I cannot express anything but disappointment. Saga washed their hands completely of the case, referring us to their underwriters who bogged us down in a lengthy legal dispute even though the other driver admitted full responsibility. Reviewed on: 16th July 2022
Stephen Brown's avatar
Stephen Brown

Decent cover

4
OK and as I am lazy and they have good customer service I continue using. Reviewed on: 12th July 2022
David McGregor's avatar
David McGregor

Just can't speak to them

2
I had an accident on Saturday. Reported it on Sunday and got a claim number. Told I would get a call on Monday. Now Thursday. Despite emailing them (No reply) and calling (told very busy, call back later and the line goes dead). So Far ZERO customer service. Reviewed on: 30th June 2022
Scott LAnglands's avatar
Scott LAnglands

Shocking service

1
One of their customers hit me. I’ve won my claim and been chasing my access for 5 WEEKS!! They ignore my emails and trying to speak to someone on the phone is IMPOSSIBLE. Good luck to anyone that takes out a premium with them or god forbid has an accident with their terrible drivers. Matter is still ongoing and I’ve now had to formally complain. Awful service. I’d recommend my insurance AGEAS-amazing. Saga? TRAGIC. Reviewed on: 10th June 2022
Em's avatar
Em

The worst customer service

1
All fine until I claimed for a windscreen replacement. They sent National Windscreens to do the work. Heavy handed fitter damaged my car dash while doing the job. Subsequently denied it of course. Saga said it wasn’t their problem and there was no basis for me to claim on my insurance for the damage their agent had inflicted. Outrageous. Reviewed on: 6th June 2022
Alan's avatar
Alan

I would give them no stars if i could

1
i would give saga no stars if i could,i had my catalytic converter stolen from my vehicle on 31st march and gave them details same day,they told me my car would be a total loss as it was an old car and i couldnt have a courtesy car as it is a theft,i have been phoning and emailing them to no avail eventualy engineer came out 28th april and looked at it and took pics and said it would be total loss,since then i have been calling aprox 40 times all i get is a message saying due to global events they cant answer the phone and email says they will get back to you but they never do,i'd like to know what global events are stopping them answering the phone or email for a total loss claim yet they answer the sales line no problem,i have now been waiting over 2 months with no car like a prisoner in my own home,cancelling appointments then rebooking and rebooking again,i would never use saga again. Reviewed on: 4th June 2022
steve c's avatar
steve c

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