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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

After an not my fault accident

Sitting in my car in a carpark I was hit by by a car at speed were the lady had lost control. Saga sorted all my problems, it was just easy. Reviewed on: 30th September 2021

Super Customer Service

Changed my car and the alteration to my policy was very easy to carry out with the customer liaison officer from SAGA really helpful and supportive! Reviewed on: 30th September 2021

Great service, value and customer service

Have had great customer satisfaction Reviewed on: 30th September 2021

Contact

Always able to telephone them good to hear a helpful voice. Reviewed on: 30th September 2021

Saga made easy

Whilst recently changing my vehicle a quick phone call to Saga car insurance to change details was quite easily done, No drama. Reviewed on: 30th September 2021

COMPETITIVE PRICING

QUALITY AND COMPETITIVE PRICING AND ONLINE INSURANCE Reviewed on: 30th September 2021

for years my first choice

every time i have had to choose my car insurance , after a search I have chosen Saga, i am never disappointed Reviewed on: 30th September 2021

Great customer service

When I needed to adjust policy,it was dealt with efficiently and politely by staff Reviewed on: 30th September 2021

cannot fault them .

quickly and professional problems dealt with. Reviewed on: 30th September 2021

Pain free insurance!

Been bombarded annually by all sorts of companies trying to sell car insurance and spending valuable time processing them. Easy answer is a three year deal with Saga - know where you are and feel safe with them. Reviewed on: 30th September 2021

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