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Saga: Car Insurance reviews

Name: Car Insurance
Rating: 4.84 (5325 reviews)

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4.74

Based on 5,325 reviews, last reviewed 23rd Oct 2024

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

I wouldn't know where to start. I wouldn't know where to start.I started this claim in 2022 following a water leak. Communication is dire. I'm still awaiting a return call from Saga ... Read more Reviewed on: 23rd October 2024

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car Insurance reviews (5325)

Review of the Saga, Car Insurance:

A very responsive Insurer

Always found someone to talk to who was able to answer my question. Generally response time was very quickly. Reviewed on: 30th August 2023

How do you speak to a representative

Dreadful experience. At present I am trying to speak to a representative. My phone is showing 42 minutes. This is the 4th time I have attempted to get through.I phoned at 8 30am when they first open and was informed that by a recorded message that we are extremely busy and there would be a 20 minute wait. They are Impossible to make contact with Reviewed on: 21st August 2023

Superb customer service

Always able to speak to someone and almost always without a long delay. They care about customer service as they want you to review them after each phone call. Innovative 3 year fixed price motor insurance product. Reviewed on: 18th August 2023

5 stars

Deaf friendly user and very helpful to use our accessible which is very happy service Reviewed on: 28th July 2023

Most annoying car insurance company I've ever come across

My car was hit while it was parked. The accident was witnessed. The driver admitted liability for the accident. Details were exchanged. Having fully comprehensive insurance and wanting my car repaired ASAP I started a claim on my insurance company (SAGA) giving them all the details and proceeded to get three quotes. After about two days I received a telephone call from the third party's insurer who agreed that their client had admitted liability, and would like to deal directly with me. Because I had already started the claim process I said I preferred to claim via SAGA. Quotes were sent to SAGA. I heard nothing from SAGA, no phone call, no e-mail. After about a week I called them, a frustrating experience taking far too long, in which they blamed some other department for the delay, and did precisely nothing. This cycle continued for about another 7 weeks. No communication at all from SAGA. My recommendation, don't use SAGA for anything. Reviewed on: 28th July 2023

Disgusting cancellation policy. Be warned

Please don't use this company. Their cancelation fees are nothing short of robbery. Customer service is non existent. They are charging me 25% of my annual policy to cancel. I'm only 2 months into it Try a better firm that treats customers properly Reviewed on: 15th June 2023

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Saga car insurance

Disappointed with Customer Service and how they dealt with my Insurance policy Reviewed on: 12th April 2023

Scam

It's a disgrace these fraudsters are allowed to operate in the UK. It's a torture of an experience trying to get a settlement payment out of them and it can drag on for years. Every time you call them its a 30 minutes wait for someone to pick up. Every time I speak to someone there I take their name, but the next time I call - it's a different person on the phone and they have no idea who the previous person is and there is no record on the system and they don't know what is going on and I have to explain everything from scratch. And they promise to take care of it, but then they hang up and it's back to square one: nothing happens and nobody knows what is going on. Reviewed on: 6th February 2023

Saga was a 180 degree different experience from last year

Having previously had excellent service from Saga, on returning as a happy Customer to obtain a new Motorhome policy, the experience has been terrible. My new pre-owned motorhome purchase is not significantly different to my previous, but now I am asked to provide original purchase receipts and costs for security locks which I did not purchase. Saga have declined to quote because it has a television then say after me having to call that it's OK if it's on a bracket???. Lots of barriers from Saga that are a complete reversal of my previous experience with the company with my last year's insurance. I have a clean history, no claims, 12 years+ NCD etc. I have spoken again with Saga to try to get some common sense. The operators are very pleasant and try to be helpful, but it's as if they now work for a different company. If it is this difficult to get a quote, what kind of hell would it be to have to make a claim? Sorry Saga. One previously loyal Customer is now going elsewhere! Reviewed on: 27th January 2023

What a waste of time and money

Four months we suffered damage to our car and submitted a claim. It's now January 2023 and we are still waiting to settle. What a scam. Passed from one business to another with no accountability. Not getting a penny of my business ever again. Reviewed on: 10th January 2023

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