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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Excellent

Great customer service and outstanding products Reviewed on: 28th September 2021

First rate service

Cannot in any way find fault with the exemplary customer service , attention to detail and competitiveness in the market place Reviewed on: 28th September 2021

Very good trustworthy

Very happy with their services trustworthy and reliable Reviewed on: 28th September 2021

Quality experience

Offered competitive insurance and my unfortunate claim was dealt with promptly and sufficiently. Reviewed on: 28th September 2021

Best cover available

Awesome insurance £200 cheaper than anyone else and fixed price for 3 years. Feature for me is the 12 months European cover as standard as I go to Europe by car for 6 months of the year. Helpful friendly staff that deliver a brilliant quality of service Reviewed on: 28th September 2021

Good reliable company

Easy to deal with - quick to respond Reviewed on: 28th September 2021

Great company

Excellent value and the service is great Reviewed on: 28th September 2021

Changing to Saga

The process was easy to follow. The deal was a huge improvement on my existing policy and I have it fixed for three years. Delighted with the service so have moved my home insurance too. Reviewed on: 28th September 2021

Ease of use

Good customer support, ease of use on website Reviewed on: 28th September 2021

Quality Company.

A first class policy reasonably priced with staff who you can talk to and who get the results you want. Reviewed on: 28th September 2021

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