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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Valued Customer

When renewing my car insurance the call line operator listened to my view on the cost of my renewal quote and went on to provide me with a quote that was excepted by both parties. Good customer service. Reviewed on: 28th September 2021

great service

The telephone is always answered by someone who speaks clearly and who can take you from beginning to end of the call with our constantly putting you on hold or transferring you. I use more than once service from Saga as each expert phone operator provides the same good service and follow-up emails arrive promptly. The cost is fair and clear no hidden items or extras. Reviewed on: 28th September 2021

Good price - reliable

Nothing negative - haven't had to call on them Reviewed on: 28th September 2021

Great company & reasonable prices

Been with Saga for a few years now, couldn’t ask for a better company. Reviewed on: 28th September 2021

Easy to deal with

When I was involved in an car accident they took all the pressure off me with there caring and kind attitude and settled very quickly Reviewed on: 28th September 2021

Second to none

Excellent service kind and friendly staff who go the extra mile Reviewed on: 28th September 2021

WANTED !

Always easy to talk to, very informative, always feel a valued customer, and wanted ! Reviewed on: 28th September 2021

Surprised

I was really surprised when I looked up the costings of Driver Insurance... How easy it was to navigate the website and the price differential from the old policy, nearly £80 cheaper .than my previous provider Aviva Really impressive! the documents arrived as an additional requested option through the post on time. Very satisfied Reviewed on: 28th September 2021

Good service and price

A much cheaper deal than lasts years company Reviewed on: 28th September 2021

Straightforward and Supportive

Easy to renew - 3 year Fixed Price is very useful. Easy to speak to an agent and supportive with queries Reviewed on: 28th September 2021

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