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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Great customer service

I've been consistently pleased with the friendly, professional and courteus service provided by Saga over the years I have held car insurance policies with them. I have found the prices and features offered to be amongst the most competitively priced on the market. Their claims handling process (for a no fault incident I had) was both efficient and hassle free. Reviewed on: 18th September 2021

good service

I have always found that a telephone call is answered quickly and that any questions asked are answered clearly by a knowledgeable person. Reviewed on: 18th September 2021

Good Service

Easy to change car information with friendly and knowledgeable staff Reviewed on: 18th September 2021

All round top insurance company

Fantastic price, fantastic admin, fantastic communications, fantastic app, what more could I ask for? Reviewed on: 18th September 2021

excellent value

already had 3 year fixed car ins, changed cars to far more powerful vehicle mid term and was pleasantly surprised at premium for next 3 years Reviewed on: 18th September 2021

my car insurance and home insurance

no problems with my 2nd year rennewal at fixed price hope it will be the same in 202 Reviewed on: 18th September 2021

Quick and easy

Saga make it easy to apply for insurance. We have many rewards to apply for if we wish to. Reviewed on: 18th September 2021

Home insurance

A quality insurance with affordable prices. Reviewed on: 18th September 2021

Very helpful v good customer service

Lost car keys & was locked out of my home very calm patient response made situation less stressful Reviewed on: 18th September 2021

Reasonably priced and excellent

My car insurance with Saga .I got very reasonable price and the staff was very helpful. I also told most of my friends about this. Thank you Saga. Reviewed on: 17th September 2021

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