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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

brilliant customer service

faultless experience well spoken and understanding of my needs Reviewed on: 12th September 2021

Always reliable

Saga are honest about their product and they are good value, customer service by telephone is always excellent Reviewed on: 12th September 2021

Value for money

Not had to claim but with the coverall 3 year insurance l feel well protected Reviewed on: 12th September 2021

First class service

Although I haven't had a claim it was great not to have an increased premium!! Well done Reviewed on: 12th September 2021

Renewal

Excellent wed site, all my documents held in one place with MySaga, great cover at a good price. I called them at last renewal and they price matched another quote that I had been given. Reviewed on: 12th September 2021

Always competitive

Always competitive with knowledgeable and helpful agents. Reviewed on: 12th September 2021

Not a saga with saga

Brilliant company.3 year price freeze. Reviewed on: 12th September 2021

Saga Triumphs

After being charged larger and larger amounts every year by the same insurance company I found Saga to not only be so much cheaper but very easy to contact and understand. Great customer service. Reviewed on: 12th September 2021

Easy to understand and quick to complete.

Above says it all, I can see at a glance if I want to continue each year and I do because the price is always good. I also use Home Insurance and am equally pleased with this. Reviewed on: 12th September 2021

Great value for money

Easy application and great value for money Reviewed on: 12th September 2021

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