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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Great service

I had a car accident at the start of covid lockdown. All you staff working from home were both efficient and helpful. Decisions were made quickly and without using the pandemic as an excuse for slow progress. I hope I don't need another claim but feel reassured that I will be dealt with courteously and effectively. Thank you all again. Reviewed on: 12th September 2020

Saga Recommended

Saga are a great company to insure with They're there to help and advise when needed Reviewed on: 12th September 2020

great company

good service and good staff, always willing to assist. great Reviewed on: 12th September 2020

always helpful and efficient

Without exception, over many years, our dealings with Saga staff have been courteous, helpful, honest and efficient. On the few occasions we have made a claim, the matter was dealt with without fuss and promptly. Reviewed on: 12th September 2020

Competitive price

very helpful after an accident two years' ago Reviewed on: 12th September 2020

First class services

Good price on multi car policy. Reviewed on: 12th September 2020

Would recommend saga

Friendly , helpful,easy to use and very good value Reviewed on: 12th September 2020

Assuredly good insurer

Website is very easy to use and all contact numbers are clear to see. Reviewed on: 12th September 2020

Informative, accessible and competetive

Twice they dealt with my problems withought fuss. Friendly and efficient. Reviewed on: 12th September 2020

Value and Service

Initial attracted by the price but really impressed by the subsequent service Reviewed on: 12th September 2020

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