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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

The best of the best

I have looked at several other providers, but always return to Saga Reviewed on: 11th September 2020

Safe and sound

I always feel safe dealing with Saga. Their support when things go wrong is exceptional. No cross calls just helpful staff on the other end of the line. Reliable and experienced. Fully trained staff and quick results to problems is their mantra. Reviewed on: 11th September 2020

car insurance

easy to arrange and competitive price. very good telephone handlers Reviewed on: 11th September 2020

great cover great price

Renewal easy,contact always available,friendly and very helpful Reviewed on: 11th September 2020

You couldn't get better

Excellent service, competitive price and you speak to human being that's only willing to help. Reviewed on: 11th September 2020

excellant

very simple and straight forward info Reviewed on: 11th September 2020

efficient and friendly

I recently needed to make a temporary adjustment to my policy. There was no delay in my call being answered by an advisor. They handled my request efficiently Reviewed on: 11th September 2020

Accidental damage to a carpet

During lockdown my husband was ill and was sick on our carpet in the hall. I called Saga insurance when I couldn’t get the stain out. They were so helpful and informative and resolved the claim very quickly even though the whole country was in lockdown Reviewed on: 11th September 2020

Great Cover

It is reassuring to have SAGA brand behind you. I particularly like the 5* defacto rating which provides further reassurance. And I really like the fixed 2 year option. Reviewed on: 11th September 2020

SAGA - Car Insurance

Excellent service and a real person you can talk to about any problem. Also very competitive prices. Reviewed on: 11th September 2020

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