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Saga: Car insurance reviews

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4.88
Based on 9,194 reviews, last reviewed 27th Sep 2025
119900% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

What you expect from a company - well done. Really helpful contact when you need them, very comparable prices and easy to use portal. Reviewed on: 27th September 2025
Sam HW's avatar
Sam HW

Latest lowest rating:

1

Very disappointed with saga after my car insurance w... Very disappointed with saga after my car insurance went up by £600, due to a false claim against me after a none damage incident Reviewed on: 26th September 2025
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Peter Walker
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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (9194)

Appalling in every way

1
Had an accident and at fault driver also with saga. No courtesy car allowed. Took 7 weeks to settle. More interested in my policy than dealing wit at fault policy. Communication and helpfulness atrocious. Reviewed on: 4th February 2019
Julian's avatar
Julian

Contemptible attitude to customer loyalty

1
A 35% increase in premium on renewal for no change in circumstances or vehicle. Operator declined to offer any explanation and adopted a like it or lump it attitude. I certainly won't be going back for any product from them. Reviewed on: 20th January 2019
SteveS's avatar
SteveS

UNFAIR ADMIN FEE

1
Really bad service I had to scrap my car due to mot failure with at least 6 months left of insurance which I had paid upfront. I telephoned Saga who said I could get a refund, then I received an email saying that their admin charge was almost half of the entire years fee! MOST UNFAIR. A manager eventually rang back to say that if I get another car in the next 10 months they would take £50 off if I insure with them. I am an OAP with a limited income and can't afford another car, THIS IS UNFAIR and brings this insurance companies reputation to a new low, what a disgrace. Reviewed on: 4th January 2019
M Pearson's avatar
M Pearson

Saga Motor Insurance - SCAM OUTFIT?

1
Insurance was reasonably priced, HOWEVER following a small bump I needed them to make a claim against a third party and was unable to due to the ineptitude of the claims department. KEEP AWAY FROM THIS MOTOR INSURER, IF IT WASNT FOR THE WELL KNOWN BRAND I WOULD BE SUGGESTING THEY ARE A SCAM OUTFIT. Reviewed on: 11th November 2018
Paul's avatar
Paul

Dissapointing

1
Overlooked my renewal by a couple of days, Saga would not backdate it. Renewal premium had rocketed by £60 from last year's despite having no claims for over 25 years. Was told by advisor on the phone that if I wished to cancel within 20 days a fee of £5 would apply, this turned out to be £5 + £25 + plus days already insured when I did ring them again with the intention to switch to a cheaper company. Been with Saga over 10 years, their motto of it being a cheaper insurance for well over 50s is a complete myth, and they hold no loyalty whatsoever for old customers. I feel I have been stung badly by them, definitely be looking elsewhere next year . Shame on them. Reviewed on: 3rd November 2018
Bill Smith's avatar
Bill Smith

ACCIDENT REPAIRS

1
We had quite a bad experience with Saga Insurance Underwriters, we found them to be quite rude and very unhelpful. Initially they could not find a body shop Toyota repair centre in or around the Birmingham area? The nearest on their list was 34miles away and they refused to collect the car. If we went with someone local outside of their listed contractors they would not provide a courtesy car which was included in our Policy with Saga. We had several conversations with Saga but they were not very helpful. We will not be renewing our Policy with Saga due to the unprofessional way the claim has been dealt with. Reviewed on: 23rd October 2018
Carol Jukes's avatar
Carol Jukes

at least a human answers

3
average cost, naughty admin charges. Reviewed on: 10th September 2018
howard's avatar
howard

INCOMPETENT

1
I would not recommend Saga to my worst enemy. They are incompetent and their internal communications are entirely non-existent. I really hope I never have to make a claim; they aren't even capable of setting up a simple car insurance policy without making numerous errors. Reviewed on: 18th August 2018
Jacquie Owden 's avatar
Jacquie Owden

Car insurance

5
Helpful competitively priced. English based call centre Reviewed on: 15th August 2018
Lilibet's avatar
Lilibet

Reliable cover at a reasonable price

5
We have recently changed to Saga for our car insurance as the price was very good, we have not (thank goodness) needed to claim for any damage so I cannot comment on that. However when dealing with the call staff I have found them very helpful and polite. I would recommend giving these a go. Reviewed on: 17th July 2018
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Lynda Jones

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