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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.7 (2710 reviews)

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4.70

Based on 2,710 reviews, last reviewed 9th Mar 2026

92% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2710)

Review of the Saga, Home insurance:

service

Always good service provided when required Reviewed on: 11th September 2021

Painless!

Competent, knowledgable and supportive staff providing an excellent pain free service. Reviewed on: 12th September 2020

House insurance

I have had house insurance with Saga for a few years now, they have always been upfront honest and caring when I have needed advice Thank you Saga Reviewed on: 12th September 2020

Very good value for the money

Very good value for the money The website is clear and easy to use and if you have to call them you get through almost immediately The staff are very helpful and knowledgeable Reviewed on: 12th September 2020

Feels like family

Whenever I've had to contact Saga their team have been knowledgable and hugely willing to assist. They're friendly and helpful and I feel assured and listened to. Like a good friend or family member, they want to help. Reviewed on: 12th September 2020

Excellent Company

Excellent customer service when needed, have no problems recommending Saga have even committed to another year with them as so competitive 1st time stayed with same company for another year offer excellent service and very competitive. Reviewed on: 12th September 2020

Great company

I have always experienced great service from Saga Reviewed on: 12th September 2020

No Saga here

Saga are an upfront and helpful insurance provider. Staff certainly know their roles and can help you deal with anything that your cover provides. Reviewed on: 12th September 2020

Burglary Compensation

We came home from an afternoon out and found the house had been broken into and a lot of things were stolen. When we rang Saga they were most patient with us and all our communications were done on the telephone. They handled the situation well for us and compensated us for the loss goods and broken glass. Reviewed on: 12th September 2020

Excellent value

We were able to halve our home insurance without compromising on all the extras! Reviewed on: 12th September 2020

Competitive on price and good on customer service

I live close to a small river, which is not a flood risk to my house. Whereas other insurers either declined to provide insurance or quoted a hefty premium, Saga provided home insurance at a very competitive rate. I was also impressed with the good customer service I received while arranging my insurance. Reviewed on: 12th September 2020

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