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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.7 (2710 reviews)

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4.70

Based on 2,710 reviews, last reviewed 9th Mar 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2710)

good customer service and competitive prices

Easy to connect with and customer services are friendly and helpful. Competitive band flexible prices. Reviewed on: 11th September 2020

Excellent claims experience

We were burgled and patio door smashed. Claim handled effectively including door board up via saga emergency. Both building and contents claims dealt with in people focused way. Reviewed on: 11th September 2020

Good Response

Been with them for many years and mother before me - Saga have always given a good response to any claim Reviewed on: 11th September 2020

Customer care

For the elderly the telephone communication is excellent, very friendly, very patient and willing to explain every detail. Very refreshing when most telephone conversations are rushed and not always clear to aged people. Reviewed on: 11th September 2020

Landlord Insurance

I had the tenants from Hell. Saga insurance helped with legal , and damage to the property. One doesn't really think about insurance until something goes wrong. Saga came up 5 stars! Thank God I had their insurance Reviewed on: 11th September 2020

Very good overall insurance - home and contents, reasonably priced easy to deal with

Good response whenever the need to speak to someone arises, actually speak to a human voice Reviewed on: 11th September 2020

Good Service

Very quick to act when my boiler broke down some one here within the hour all fixed that day Reviewed on: 11th September 2020

Value

Not the cheapest quote but discussion reached a figure which reflects the value for money and excellent service. Reviewed on: 11th September 2020

Handle Claims Well

Had issues with service from claim assessor who were assigned but Saga / Towergate got them sorted in the end Reviewed on: 11th September 2020

Level of service

Efficient and helpful service at sensible price. Reviewed on: 11th September 2020

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