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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

House Insurance.

My advice is to avoid Sago for House Insurance their premiums start reasonable but at each renewal they are consistently far above markets levels and very uncompetitive Reviewed on: 30th September 2021

Very good value for the insurance cover you get

Nice experienced staff, not pushing you to buy something you dont want or need Reviewed on: 30th September 2021

Home Insurance

Sage are without doubt the best insurance company that I have used for my car and home. Speedy answering of calls, fast call outs by their contracted service suppliers and frequent communications on new services and products. Ease of access website to check policies and early warnings of expiry dates of policies, so that it gives an option to customers to price like for like policies. Reviewed on: 29th September 2021

Value home insurance

Simple and value and great service.What more do you need Reviewed on: 29th September 2021

Very straightforward company to deal with. Comparative rates and cover. A real delight !!

Great level of cover compared to many of their competitors. Very pleased Reviewed on: 29th September 2021

Excellent service

Everything clearly explained, hassle free, easy online sign up, would certainly recommend. Reviewed on: 29th September 2021

Value for money

Saga agents are informative and patient when querying any form of insurance and offering fixed rates for three years in home and car insurance is great for me, I’m the type that won’t compare prices, I’m not computer literate and looking for prices is hard, most firms use robotics on the telephone, with saga there is always a friendly person to speak to Reviewed on: 29th September 2021

Value for money

Good value for money, helpful staff when you have a query and so much cheaper than my last company for equivalent cover. Reviewed on: 29th September 2021

Incredibly good service when we were burgled

The staff were great at guiding us through the claims for content insurance process which was complicated because our car was stolen from our drive at the same time as we were burgled and it all happened just before COVID restrictions came in. Reviewed on: 29th September 2021

Faultless policy.

Great home cover insurance at a very reasonable price. Definitely recommend. Reviewed on: 29th September 2021

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Saga: Home insurance reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Saga Home insurance reviews (2709)

Woefully poor emergency claims experience

House Insurance.

Very good value for the insurance cover you get

Home Insurance

Value home insurance

Very straightforward company to deal with. Comparative rates and cover. A real delight !!

Excellent service

Value for money

Value for money

Incredibly good service when we were burgled

Faultless policy.

Do you have a different Saga product?

Want to see more from Saga?

Stocks and shares ISA

Life insurance (discontinued)

Van Insurance (discontinued)

Join Smart Money People

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