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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.47 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

The best

Having saga home insurance for some time now I cannot praise saga enough,unfortunately I've had to claim on my policy and saga were professional efficient and nothing was to much trouble with questions answered clearly and claims dealt with quickly. Reviewed on: 29th September 2021

Fast settlement of claim during lockdown.

Fell of a ladder and smashed my glasses. Claim for replacement settled online within days. Reviewed on: 29th September 2021

Great help and service - always polite helpful and informed

Any queries I have had I have found that I have been able to get through to helpful telephone assistance. Always polite knowledgable and friendly. Reviewed on: 29th September 2021

Very Competitive Prices

Cost of the best home insurance package is excellent much lower than any other company. They have also quoted me for our renewal for two cars in November again very impressed and will definitely be changing from Admiral. Very pleased that charges are no longer incurred for amending policies. Have also used them in the past for travel insurance and will do so again when we are brave enough to go abroad! Would highly recommend Saga and it also helps that their customer services is excellent, very friendly and helpful staff. Reviewed on: 29th September 2021

Excellent.

I have just renewed with Saga for a 4th year. I have never had to claim but unlike other companies I have used in the past my annual premium remains the same. Reviewed on: 29th September 2021

Easy process and really helpful

Information given at the time of renewing my policy was really helpful which made my decision simple Reviewed on: 29th September 2021

Professional and extremely caring

So good to talk to people who want the best possible cover for you. No “hard” selling going and everything dealt with in a professional and friendly way. When I needed to make a claim the representative was extremely efficient and concluded expeditiously Reviewed on: 29th September 2021

Smooth, efficient, economical, why would I go elsewhere?

An insurance policy for your home is not meant to be worrying or a cause of high drama. I look for a straightforward process which is easy to deal with the at a decent price which covers real risk properly. It’s simple really. Reviewed on: 29th September 2021

Total satisfaction with Saga Home Insurance

Have been with Saga House Insurance for around 22 years. During this period I have made 3 claims. Each one was dealt with, courtesy, quickly and business efficiency and to my total satisfaction. Yours Mr A. Thorne. Reviewed on: 29th September 2021

Care, reliability and support

Excellent customer services with great understanding people on the other end of the phone, what else would you ask for from a home insurer when you experience a crisis caused by nature Reviewed on: 29th September 2021

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