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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Very Competitive Prices

Cost of the best home insurance package is excellent much lower than any other company. They have also quoted me for our renewal for two cars in November again very impressed and will definitely be changing from Admiral. Very pleased that charges are no longer incurred for amending policies. Have also used them in the past for travel insurance and will do so again when we are brave enough to go abroad! Would highly recommend Saga and it also helps that their customer services is excellent, very friendly and helpful staff. Reviewed on: 29th September 2021

Excellent.

I have just renewed with Saga for a 4th year. I have never had to claim but unlike other companies I have used in the past my annual premium remains the same. Reviewed on: 29th September 2021

Easy process and really helpful

Information given at the time of renewing my policy was really helpful which made my decision simple Reviewed on: 29th September 2021

Professional and extremely caring

So good to talk to people who want the best possible cover for you. No “hard” selling going and everything dealt with in a professional and friendly way. When I needed to make a claim the representative was extremely efficient and concluded expeditiously Reviewed on: 29th September 2021

Smooth, efficient, economical, why would I go elsewhere?

An insurance policy for your home is not meant to be worrying or a cause of high drama. I look for a straightforward process which is easy to deal with the at a decent price which covers real risk properly. It’s simple really. Reviewed on: 29th September 2021

Total satisfaction with Saga Home Insurance

Have been with Saga House Insurance for around 22 years. During this period I have made 3 claims. Each one was dealt with, courtesy, quickly and business efficiency and to my total satisfaction. Yours Mr A. Thorne. Reviewed on: 29th September 2021

Care, reliability and support

Excellent customer services with great understanding people on the other end of the phone, what else would you ask for from a home insurer when you experience a crisis caused by nature Reviewed on: 29th September 2021

Overall

Extremely good service - very helpful & willing to help you. Competitive prices compared to some others. Reviewed on: 29th September 2021

Excellent service with real human beings answering the phone!

Saga quickly settled the only claim I've had to make and the whole process was smooth. Thoroughly recommended. Reviewed on: 29th September 2021

Great insurance company

Not actually claimed. But have car & home insurance. Good price & trust this company Reviewed on: 29th September 2021

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