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Saga: Home Insurance reviews

Name: Home Insurance
Rating: 4.81 (2634 reviews)

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4.63

Based on 2,634 reviews, last reviewed 5th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025

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About this product

Are you looking for a new home insurance policy? Check out the reviews on Smart Money People to gain insight into your potential new provider. Our Saga home insurance reviews are left by genuine existing customers to help you make an informed decision when taking out your policy.

Saga offers a variety of insurance products, with a range of home insurance policies to choose from. You can purchase individual contents and buildings insurance policies, or combine th...

Saga Home Insurance reviews (2634)

Review of the Saga, Home Insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you th... Reviewed on: 5th March 2025

Disingenuous and dishonest and try their best to avoid making progress with a claim

They were happy to take money from me for years and increase my policy cost at renewal. When I put in a claim in 2021, they did everything they could to delay getting anything done. They would just send people round to take a look at the job and cost it up, but no one did anything. They also asked me to find people to cost up too. I gave up in the end and cancelled my policy and went with another company. Reviewed on: 5th September 2022

Emergency? What emergency?

No electric--box kept tripping and couldn't isolate the problem. Fridge freezer rapidly defrosting, rang Saga 'emergency line' hung on for 8 minutes only to be cut off. Rang back hung on for another 8 - you guessed cut off! Tried once more .. no reply after 10 minutes. Phoned a friend. will cancel policy tomorrow Reviewed on: 24th August 2022

Perfect for what we wanted

Freezing prices for three years was avery good deal Reviewed on: 29th July 2022

Steer well clear of Saga insurance. Appalling service!

On Friday Feb 18th, storm Eunice brought our gable wall down at 1.30 p.m. I telephoned Saga at 3 p.m. the same day and was told someone would phone me back within 24 hours. They didn't. Even though the cavity wall was exposed, nothing was done to protect it. It took 45 days, a series of phone calls, often waiting for up to 2 hours, and dealing with agents Working from Home, none of whom were credible. We were passed on endlessly to other names, but always had long waits on the p... Reviewed on: 7th May 2022

rip off

trying to charge for renewal not wanted or asked for Reviewed on: 27th April 2022

Something Changed

It appears Saga have either changed underwriters for insurance or they have made a corporate decision to refuse claims. The ratings over the last 6 months are abysmal. Saga are a sales agent the underwriters are being obstructive with claims and extremely difficult. Reviewed on: 26th April 2022

Sales operator sub let insurance.

Failed on security qustions when trying to make a claim. Did i have contents and buildings cover answered yes. No i didn't not with Lloyds building insurance as contents underwritten by a different company ? Finally spent 2 hrs on phone with person trying to tell me i wasn't covered as leak on roof was prior to new policy, then went to check what the rainfall was for my area a month before. Then offered a survey to establish when leak occurred by a company with 50no 1 star ratin... Reviewed on: 26th April 2022

Total rip off

After being with saga for over 10 years had to do a new home insurance policy as debit card had expired they charged me over £34 for cancellation fee which I didn't cancel my policy and then wanted more than twice as much money for the same policy total rip off now gone with another company even cheaper same cover Reviewed on: 2nd April 2022

Absolutely First Class performance

I had a leak in the pipe going into my mains tank and made a claim on their Home Emergency policy . The problem was found late on a Saturday evening and I rang Saga claims 9 am Sunday morning. The claim was logged and I received very informative texts as to progress and when a plumber should call. A very competent tradesman called the same afternoon, who quickly isolated the fault and repaired it completely. A perfect and speedy resolution. Thoroughly recommend this company, the... Reviewed on: 6th March 2022

Penalised by them and they're SLOW.

Had to claim for a garage fire - which started in next door's garage. The fire was six months ago. Repairs have NOT started yet. Policy is due to renew in two days time and Saga have increased the premium by more than 50% - talk about adding insult to injury! Reviewed on: 19th February 2022

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