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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Mis-sold policy

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and heating cover as their Home emergency Cover. I clearly remember the call and was advised it was an extra £39.99 which we agreed to. Needless to say took out the policy on this basis. Today went to put in a claim for boiler which started leaking and they said it wasn't covered, looked through the schedule and can clearly see Home Emergency is covered however not the heating and boiler or annual boiler service as requested. After requesting a copy of the telephone call with the sales agent they tried to say that seeing as it was setup online it wasnt added which is when I mentioned one of their sales agents called up pretty much straight after setting it up which is when this was added. In short don't use this company and if you do ensure that you record the telephone call as it is very clear that they will do anything to get out of you making a claim. Needless to say a subject access request has gone in for access to that telephone call. Reviewed on: 6th January 2022

Good Home Insurance

We have been with Saga for a few years and when we had to make a claim it was dealt with quickly and efficiently and we recovered all of our claim and reinstated our home very quickly Reviewed on: 13th August 2025

Great communications!

Great communications! Love the magazines provided. Very competitively priced insurer. Reviewed on: 13th August 2025

LifeSaga. Your staff are very amenable and friendly.

Your staff are very amenable and friendly. Also good value for money for what you get. I have been with you and quite a good number of years now. Even though I don’t think I’ve ever claimed. I feel very informed if I needed to claim.. Reviewed on: 12th August 2025

Renewal Documents arrive well before renewal

Never a good problem happy with service Reviewed on: 11th August 2025

excellent service dependable and pleasant

excellent service dependable and pleasant Reviewed on: 11th August 2025

It is a real person not a chatbot.

It takes a while to get through but it is a real person you talk to. Reviewed on: 9th August 2025

Peace of mind

Love the three years at the same price Reviewed on: 9th August 2025

I am appalled by the renewal quote.

I am appalled by the renewal quote. I have been with Saga for 9 years home insurance - no claims. They quoted nearly 3 times as much for next year. I have car insurance with them and travel insurance. Will leave them : probably on all 3!! Reviewed on: 8th August 2025

Home insurance is excellent value

Home insurance is excellent value, staff are very helpful. Reviewed on: 8th August 2025

IHelpful ...

I had a roof problem, which was not covered by my policy, nevertheless a surveyor as sent who explained the problem, which was very helpful. Reviewed on: 5th August 2025

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