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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.7 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

Excellent customer focussed company

Very focussed on customer service, everything is explained fully. Competitive company who go out of their way to ensure each policy fully meets customer needs. A company that you receive the same wonderful friendly experience from whoever answers the phone. Reviewed on: 29th September 2021

Excellent value

Cover included that is optional extra with other insurers. Very efficient dealing with claims. Reviewed on: 29th September 2021

Exceptionally facilitated and extremely competitive.

It was so easy navigating the site and getting the insurance set up satisfactorily. The details and prerequisites were very clearly set out and, unlike other companies, there was absolutely no reason for concern or doubts about where one stood. Indeed, the whole process took only a few minutes and and the end there was a sense of accomplishment and reassurance. The competitiveness of the prices cannot be overstated. It is most pleasing to feel that the customer's best interest seems to take precedence over extortion - which is certainly the best recipe for success and longevity in ANY business. Reviewed on: 29th September 2021

Wonderful service

Helpful company, everything easy to understand and questions answered promptly. Very good value, no hesitation in recommending. Reviewed on: 29th September 2021

Quick, efficient and professional service

I bought Home insurance in 2020, which was a two year fixed deal, with boiler cover thrown in for free. When it was renewed in 2021 I had an email to say that my monthly payments will actually reduce, which was great news. Also contacted them recently in regard to pet insurance which again was dealt with quickly and efficiently and is very good value Reviewed on: 29th September 2021

Great insurance

Great insurance, good price a lot cheaper for house and contents insurance and that’s for 3 years at the same price Reviewed on: 29th September 2021

Value, simplicity, Dependable and Efficient

Easy to do business with Understandable policies Great value and a dependable organisation when you engage Reviewed on: 29th September 2021

SAGA, ACCESS TO HUMANS !

SAGA, this company give access to people, who in turn do the BEST they can for the customer or prospect. I was Very pleased with Michaela who acted in a professional manner and gave me the best insurance deal , followed by prompt confirmation by email. It was a very pleasant experience. Reviewed on: 29th September 2021

Home insurance

I had a large claim earlier this year and saga did not quibble, they were quick, patient, kind and reassuring. I recommend them to everyone. Reviewed on: 29th September 2021

Great company always there to help

Highly recommended any problems they are there to help Reviewed on: 29th September 2021

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