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Saga: Travel insurance reviews

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4.15
Based on 152 reviews, last reviewed 19th Apr 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
3%
See only 1 star reviews
8%

Latest highest rating:

5

Great cover Great cover and not too expensive for the level it provides. Reviewed on: 19th April 2025
Jen's avatar
Jen

Latest lowest rating:

1

Proving cause of death whilst abroad My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificat... Read more Reviewed on: 24th October 2024
Linda T's avatar
Linda T
Read all reviews See your review

About this product

Saga Travel insurance reviews (152)

Review of the Saga, Travel insurance:

Do not use their holiday insurance.

1
Had faith until taken ill and needed to make claims. Then it showed policy is worthless. They use on Astrenska,who use Collinson Insurance to handle claims. They don't answer the phone but text you to go on line. Finally got paper copies, sent back 9 May. Suddenly email on 23 may for more information. They received it 25 May. Since then nothing. No replies to my emails, or letters. No updates. Suggest you look at reviews on COLLINSON Insurance company. Saga say they are short of staff When needed, found to be wanting. Take heed. Saga still pushing these policies. And a line in their quote, says how easy it is for you to process a claim. BE WARNED . Reviewed on: 14th June 2023
David Beasley's avatar
David Beasley

Great service

5
Have used Saga for our travel insurance twice now. Excellent service both times Reviewed on: 7th September 2020
J. Brassington's avatar
J. Brassington

Trustworthy insurance

4
Have not had to claim but people have been helpful on the phone when I have rung up. I received some of my premium back when my cruise was cancelled but sadly not all! Reviewed on: 26th August 2020
Jane Hitchens's avatar
Jane Hitchens

Saga looks after its customers

5
Saga were very quick to reassure customers at the start of the pandemic lockdown regarding travel insurance with regular emails. Then they introduced lots of innovative things to do do whilst stuck indoors. All very much appreciated - thank you! Reviewed on: 26th August 2020
Kathy's avatar
Kathy

Recommended by friends

5
Thankfully never had to claim but heard good reports from people who have and know from experience that Saga holiday reps are most helpful and efficient when problems do arise Reviewed on: 26th August 2020
Gwen's avatar
Gwen

Great customer service

5
The people who work at Saga on the phones are amazing outshine all other companies in their willingness to help and their patience in answering all enquiries Reviewed on: 26th August 2020
Jane Locke 's avatar
Jane Locke

Market competitive

5
A full insurance covering all aspect of health and safety providing peace of mind and excellent value for money Reviewed on: 26th August 2020
Leonardo 's avatar
Leonardo

As soon as the covid19 hit Saga ran away

2
I have stayed in the canaries as it was the safest thing to do and and because of the UK quarantine I am now not insured and it was a waste of money Reviewed on: 26th August 2020
Borgie Boy Phipps's avatar
Borgie Boy Phipps

Customised for over 50's

5
Sensible and down to earth for > 50. Very good reviews gives clients confidence. Reviewed on: 25th August 2020
John Chambers's avatar
John Chambers

Great service

5
I called on behalf of my father and after waiting just a few min for someone to pick up the phone I had a warm welcome voice answer the phone. I policy was taken out and the process was easy, everything was explained to me in full. Reviewed on: 24th August 2020
J's avatar
J

Simple, quote system, good cover, sensible price

5
Simple, quote system, good cover, sensible price Reviewed on: 22nd August 2020
Mike Earl's avatar
Mike Earl

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