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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1074 reviews)

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4.86

Based on 1,074 reviews, last reviewed 14th Oct 2025

98% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

truly outstanding service Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no for... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Travel insurance reviews (1074)

Review of the Saga, Travel insurance:

I developed lower back pain and sciatica after a ver...

I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this to the local chemist who provided anti-inflammatory medication that did not help. After using it for 48 hours I phoned Saga health insurance. The first person I spoke to seemed helpful making sure I understood I had to approach a state medical facility here in Spain. He emailed me a list of suitable facilities. All of them turned out to be private health facilities. I phoned again and spoke to a very helpful lady who seemed much better informed. But it became very clear that I was expected to use my EHIC card and get clearance from Saga for any treatment that was going to cost money. A number of hoops had to be jumped through including giving permission to get my medical records from my Dr back in the UK just in case I was going to claim for a condition I had not told Saga about. Clearly Saga were looking for any possible loophole to avoid payment. When you are in pain and unable to move more than a few steps, how was I to get to a state hospital? I was told to get a Drs report for anything that might not be covered by the EHIC card. In short I felt that the onus was on me to do everything. What did I expect? I expected a very expensive insurance to smooth the way and sort things out for me when I needed help. In the end I had to pay for a private Dr to visit me at home and give me support. Saga medical insurance had also been quick to tell me that the first amount of £70 had to be paid by me. Would they have paid the rest? Too many reports in the press have shown unsatisfactory performance by travel health insurance providers. I am sorry to conclude that I do not trust Saga Travel Health Insurance to help me when I need help. The forensic attention to paperwork could come later. My needs should have come first, that’s what I paid for, rather than me being expected to arrange everything myself. Reviewed on: 15th March 2024

Happy Customer

The travel insurance is clear and transparent in the wording, you know easily what your covered for. The coverage is excellent, as is the customer service. Reviewed on: 2nd October 2025

Excellent insurance cover and brilliant customer ser...

Excellent insurance cover and brilliant customer service. I will always use SAGA for all my travel insurance. Reviewed on: 2nd October 2025

East renewal or changes

Very easy to renew and update on any necessary changes Reviewed on: 1st October 2025

Easy to communicate with

answered all my questions good customer service Reviewed on: 1st October 2025

Unable to go on holiday due to fall.

Unable to go on holiday due to fall. Had good insurance claim follow up. Reviewed on: 1st October 2025

Had to make a claim a few years ago and the procedur...

Had to make a claim a few years ago and the procedure could not have been more friendly and efficient Reviewed on: 1st October 2025

Broke my leg and had to cancel my trip.

Broke my leg and had to cancel my trip., they paid out in full Reviewed on: 1st October 2025

Best price by far especially with the 20% in September

best price by far especially with the 20% in September Reviewed on: 1st October 2025

Great customer service.

Great customer service. Friendly and explained everything clearly. Reviewed on: 30th September 2025

Good and informative

Good and pleasant adviser who provide clear information. Reviewed on: 30th September 2025

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