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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.48 (152 reviews)

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4.13

Based on 152 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great cover Great cover and not too expensive for the level it provides. Reviewed on: 19th April 2025

Latest lowest rating:

1

Proving cause of death whilst abroad My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificat... Read more Reviewed on: 24th October 2024

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Travel insurance reviews (152)

Review of the Saga, Travel insurance:

SAGA, overcharging for phone quotes by more than double

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes. Reviewed on: 4th March 2019

Review of Travel Insurance

Easy to set up. Not going on holiday until Monday so hope I don’t have to use Reviewed on: 9th October 2021

Great product

really good product and value for money Reviewed on: 8th October 2021

Excellent customer service

Had a really easy time purchasing Saga Travel insurance. Agents were friendly and answered my questions about what myself and my husband are covered for while Covid exists. Reviewed on: 8th October 2021

Excellent service

I needed travel insurance for my husband and myself. We both have medical problems and Saga offered a good price. I had a further query and the representative I spoke to could not have kinder or more helpful.it was very reassuring for us both. Reviewed on: 7th October 2021

Comprehensive cover

One of the few firms to offer cover to older customers that includes active pursuits and non standard holidays without requiring excess payments. This means the actual cost of comprehensive cover is really competitive. Reviewed on: 6th October 2021

Peace of mind

Peace of mind is what Saga Travel Insurance gives its customers. This is particularly in the current testing times. Great support and excellent customer service. Reviewed on: 6th October 2021

Clear, straightforward and supported by well uniformed staff.

The great personal benefit for me was that I didn’t actually need to call upon the service - just knowing I would br taken care of filled me with confidence to go on the organised excursions. Reviewed on: 6th October 2021

Get Covered With Saga

The Saga website is simple to use and their pricing is very fair. They also insure many people who cannot get holiday cover with other companies. I recommend Saga to anyone. Reviewed on: 6th October 2021

Brilliant customer service

Saga were absolutely brilliant when they dealt with my travel claim last year following my repatriation home at the start of Covid. They were professional and efficient. This is the first time I’ve ever had to claim from my travel insurance and Saga made the experience stress free and simple at what was a very traumatic time for me. Thank you Saga Team. Reviewed on: 5th October 2021

Provides the cover you need

Saga has given us the best cover for health conditions at the best price. We would definitely recommend them and use them again Reviewed on: 5th October 2021

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