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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.84 (1077 reviews)

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4.84

Based on 1,077 reviews, last reviewed 12th Mar 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

No hassle No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes. Reviewed on: 8th February 2026

Latest lowest rating:

1

Pedantic claim procedure designed to wear you down! I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms so I was f... Read more Reviewed on: 12th March 2026

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Travel insurance reviews (1077)

How the life of a claimant was made easier.

I recently had a need to make a claim. The lady at Saga was most helpful and endeavoured to minimise the work I needed to do to allow the claim to be assessed. This was exemplified by her over-riding the request of a more inexperienced colleague to provide more written information. Everything was conducted by phone and although I was asked to hold evidence for four weeks in case auditors required proof of my verbal statements, in the end this did not happen. Payment was made promptly and actually appeared in my bank account quicker than I was expecting. I am most satisfied with my experience of the claims process. Reviewed on: 19th August 2025

no nonsense insurance for visit to S Africa in Feb ..

no nonsense insurance for visit to S Africa in Feb when my insurance was only for Europe Reviewed on: 19th August 2025

Got exactly what I needed with no quibble or fuss.

Got exactly what I needed with no quibble or fuss, while other insurers made it more difficult. Reviewed on: 18th August 2025

Good Value Travel Insurance

Renewed our Worldwide Travel Insurance policy with Saga recently. They still offer good value for money, even for pre-existing medical conditions. The policy also offers superior cancellation cover in comparison to other brands which was important for an upcoming trip to Thailand. Reviewed on: 18th August 2025

Health issues

Have some health issues which were graciously accepted by the Underwriter and I was happy to take a voluntary increased excess so an excellent product was agreed by both parties Reviewed on: 18th August 2025

Great travel with Sagathis year...

We travelled with Saga for the first time this year on one of their river cruises, we were so impressed with all the help we received during our travels with Saga, everyone was so helpful especially with my husband who is not very mobile. We were so pleased that we have booked another holiday next year. Reviewed on: 18th August 2025

easy to use,clear information at a competitive price...

easy to use,clear information at a competitive price,also easy to review and renew Reviewed on: 18th August 2025

Very unsatisfactory Customer Service so far

We have been trying to sort out our claim for two months only being able to use emails which are never replied to and no telephone call to sort out matters arising. So we are now investigating the complaints process - I must say I am very disappointed as they market themselves on customer service which we are actually finding to be very poor. Reviewed on: 18th August 2025

quick service. uk based

quick service. very patient and knowledgeable staff, who are uk based. competitive pricing and clear documentation. Reviewed on: 18th August 2025

Peace of mind travel cover, no hidden small print

Peace of mind travel cover, no hidden small print Reviewed on: 18th August 2025

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