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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.77 (631 reviews)

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4.81

Based on 631 reviews, last reviewed 19th Sep 2025

43000% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Very helpful and informative, no pressure Very helpful and informative, no pressure telephone conversation with Darren. Reviewed on: 19th September 2025

Latest lowest rating:

1

Very unsatisfactory Customer Service so far We have been trying to sort out our claim for two months only being able to use emails which are never replied to and no telephone call to sort out ma... Read more Reviewed on: 18th August 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Travel insurance reviews (631)

Excellent customer service - very helpful and knowle...

Excellent customer service - very helpful and knowledgeable Reviewed on: 20th August 2025

Quick and simple procedure to get an insurance quote .

Quick and simple procedure to get a quote for travel insurance; best value for money; staff are expert and very pleasant to deal with, nothing is too much trouble for them. Feel confident I could contact anytime should I have a query Reviewed on: 19th August 2025

Reliable, professional and friendly

You really only know how good your insurer is when you have to make a claim. Unfortunately, we needed to cancel a holiday at short notice recently for medical reasons, but Saga agreed to pay the claim in full with no fuss. Add to that the friendly but professional service and we will definitely be renewing with Saga. Reviewed on: 19th August 2025

The process was easy , the phone assistant was frien...

The process was easy , the phone assistant was friendly and helpful and the price was very competitive Reviewed on: 19th August 2025

How the life of a claimant was made easier.

I recently had a need to make a claim. The lady at Saga was most helpful and endeavoured to minimise the work I needed to do to allow the claim to be assessed. This was exemplified by her over-riding the request of a more inexperienced colleague to provide more written information. Everything was conducted by phone and although I was asked to hold evidence for four weeks in case auditors required proof of my verbal statements, in the end this did not happen. Payment was made promptly and actually appeared in my bank account quicker than I was expecting. I am most satisfied with my experience of the claims process. Reviewed on: 19th August 2025

no nonsense insurance for visit to S Africa in Feb ..

no nonsense insurance for visit to S Africa in Feb when my insurance was only for Europe Reviewed on: 19th August 2025

Got exactly what I needed with no quibble or fuss.

Got exactly what I needed with no quibble or fuss, while other insurers made it more difficult. Reviewed on: 18th August 2025

Good Value Travel Insurance

Renewed our Worldwide Travel Insurance policy with Saga recently. They still offer good value for money, even for pre-existing medical conditions. The policy also offers superior cancellation cover in comparison to other brands which was important for an upcoming trip to Thailand. Reviewed on: 18th August 2025

Health issues

Have some health issues which were graciously accepted by the Underwriter and I was happy to take a voluntary increased excess so an excellent product was agreed by both parties Reviewed on: 18th August 2025

Great travel with Sagathis year...

We travelled with Saga for the first time this year on one of their river cruises, we were so impressed with all the help we received during our travels with Saga, everyone was so helpful especially with my husband who is not very mobile. We were so pleased that we have booked another holiday next year. Reviewed on: 18th August 2025

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