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Sainsburys Bank: Car Insurance reviews

1.54
Based on 156 reviews, last reviewed 23rd Dec 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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12%
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2%
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2%
See only 2 star reviews
7%
See only 1 star reviews
77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024
Tony's avatar
Tony

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024
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Samina

About this product

Are you looking for a new car insurance provider? Make an informed decision by checking out the Sainsbury’s Bank car insurance reviews on Smart Money People. Our reviews are left by genuine Sainsbury’s Bank customers, to help you shop with confidence.

Sainsbury’s Bank was founded in 1997, providing a variety of banking services, as well as insurance policies for home, pets, travel, life and cars. Sainsbury’s Nectar Card holders can obtain an extra discount on th
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Sainsburys Bank Car Insurance reviews (156)

Review of the Sainsburys Bank, Car Insurance:

Change details

1
I called to inform them that i would be part exchanging my car at the weekend. The person on the phone could not have been anymore off putting. She kept referring to the portal. I explained that I never received the Web reference so was unable to use the portal.she kept repeating well we will charge you £25.00 to make the changes.i kept agreeing to pay the £25.00 .she assured me that she would resend the Web reference (never arrived)to allow me to make changes without having to ... Reviewed on: 8th July 2022

Poor service

1
Swapped policy from lv to Sainsburys car insurance. All went well , until I received a email saying car insurance would be cancelled unless I could confirm my no claims. I had uploaded information which my previous insurance said would be ok . So I rang them up eventually spoke to someone. I downloaded more information about no claims and cancelled policy. But every time I did this . He had to ask someone else if they would except it . Gave in asked for manager /make a complaint... Reviewed on: 24th August 2023

Does what it says

5
Reasonably priced, great customer service Reviewed on: 22nd August 2023

Terrible

1
I recently took put car insurance with them I received a letter 14 days after date, advising me I needed to contact them. I tried several times could not get through, i went on their portal to update the details they required . I then received my updated policy documents on the portal . Thinking all was well ,till I suddenly received a refund without any notice. I tried again to call unable to get through to query if the refund was an error . A few days later a letter arrived 2... Reviewed on: 19th August 2023

SAINSBURYS MOTOR INSURANCE

1
I do not think they want more business regarding motor insurance. My renewal is due first week in September (only 16 days away) they do not send out renewal invitations in good time (not got one yet) If I go on line it says it will expire at the renewal date. I can not renew because I do not have the auto renewal box checked. (it says telephone to renew). When you do they never answer the phone. But not to worry I have changed my motor insurance to another provider from renewal ... Reviewed on: 15th August 2023

Rubbish service, useless website - avoid!!

1
Just awful service - very poor website which and surly staff in call centre - very unhelpful.... Reviewed on: 10th August 2023

no human customer support

1
I wanted to cancel my auto renewal- system online would not action- phoned the 'helpline' over 20 times over 2 days- no reply- just cuts you off- no option anywhere I can find to obtain help- This is the worst online insurance offering I have ever experience- My insurance advice for free- no £40 fee- do not use Sainsburys- stick to retail shopping. Reviewed on: 7th August 2023

sainsburys motor insurance

1
Sainsburys motor insurance is a horrendous company to deal with. Staff give different answers to ongoing dispute - clearly need training properly. Rude, unhelpful, cut me off, don't adhere to GDPR standards and won't honour policy. Reviewed on: 5th August 2023

Charged for changing address

1
tried to change our address on the website for car insurance quoting us just over £28, thought I was doing it wrong so rang them, it is correct they charge you for changing your address !! We have changed our address with everyone and they are the only people who have charged us to do that, on the website it says you can do it free online, but when you ring they say it's an admin fee ? really ? £28 for change one address to another absolutely outrageous !!!!!!! ... Reviewed on: 3rd August 2023

Good for new drivers

4
A simple policy easy to understand for new drivers and those with years of NCB. Reviewed on: 30th July 2023

Cancelling policy

2
Worst experience of my car insurance history. 49 calls to the number given and I was immediately cut off. One hold for over 1 hour. Spent a whole week trying to cancer. Eventually I Cancelled my direct debit then things began to move forward. After a bit of two and fro, logging a call back I was called immediately by an Extremely pleasant customer service agent. Policy now cancelled. Website and app all out of date and recorded Messages stating there is a high demand on a Monday... Reviewed on: 28th July 2023

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