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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1248 reviews)

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4.16

Based on 1,248 reviews, last reviewed 23rd Jun 2025

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

123 current account was reliable with good cashback I had a 123 current account with santander, and liked the cashback. The app is fairly easy to navigate but it can be tricky sometimes to access the bu... Read more Reviewed on: 18th April 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1248)

Friendly staff, quick service

Friendly staff that were helpful. The service I received was quick and efficient. Reviewed on: 24th January 2016

Amazing service.

I'm always losing my card, typical student, and Santander always help to advise me on the best way of keeping my card safe. With my account they also help me to make sure that my security on my account is really protected considering i'm such a liability! Always really friendly on the phone as well. Amazing service. Reviewed on: 23rd January 2016

Cash back and 3% up to £20k!!! No other bank offers this.

I've made over £1k out of this account in the last couple of years. Reviewed on: 22nd January 2016

Not easy to switch

Very good interest rates (which was the main reason I switched). The only room for improvement was that I wanted to transfer direct debts and not my salary from my old account to this new one. I spoke to someone on the phone who said it was all or nothing and that if I wanted direct debits to move only, then I'd have to ring up every company I had direct debts with myself and move them. Reviewed on: 22nd January 2016

Best place for your money

The Santander 123 current account is the best place for your money these days. A minimal charge for the account (£5 a month) and in return you get cashback on many household expenses plus interest on your savings which you can keep in there too (3%). There's no better place to keep your money. Reviewed on: 17th January 2016

123 Account

Its nice to get cash back from your big bills, although i need to review it now that the fee has gone up, I wouldn't recommend it for people on low incomes Reviewed on: 15th January 2016

Best interest rate available, but now fees are doubled

The 3% interest rate on my Santander123 current account has been the best thing about this packaged current account, and has encouraged me to move my savings here. However, the fee is now rising from £2 a month to £5 a month, which is disappointing and represents less value for money. It also provokes a negative feeling from the customer to the bank, as it feels like an unfair increase. Reviewed on: 13th January 2016

Does what it says on the tin!

If I'm being honest I originally got an account with Santander because they gave the best student free stuff. I got a free rail card, that's a third of your travel and when you're a student who wouldn't want that?! I have stuck with them because they have great customer service and have always helped me when in need! Will be banking with them for years to come! Reviewed on: 4th January 2016

The perfect current account

The santander 123 account is great for earning interest on money that can be easily withdrawn anytime you want. The cashback facility is useful, and the minimum pay in is quite low. It's a shame that the fee is going up from £2 a month to £5 a month, if you have other £10,000 its still worth it however. Reviewed on: 1st January 2016

Stolen card details

This was a few years ago now but I still tell people about how impressed I was with my bank. They realised that my details had been stolen and were being used without my knowledge before I did! They contacted me to check a whole list of transactions, many of which were not of my making. I was alarmed to learn how these individuals operate - at first, very small amounts of around £1 was spent, apparently to check that the account is in operation. Then the amounts increased to around £5, then got steadily bigger. The largest transaction was around £300 if I recall, for a new set of tyres - I don't own a car! What really offended and annoyed me was that these thieves had the cheek to set up a £5 direct debit to Christian Aid - talk about adding insult to injury! Nothing very Christian about setting up a 'charitable' donation without the givers knowledge! Anyhow, Santander were brilliant. They helped me sort out new details as quickly and painlessly as possible and reimbursed every single penny that had been stolen from me. I believe this is standard practice in banking, but I was so impressed with the speed with which they realised there was an issue, and the absolutely no quibble reimbursement of funds. They were very helpful and understanding and presented a very human face to what could potentially be a distant and faceless, huge organisation. I have banked with Santander for at least 25 years (back when it was Abbey National) and can genuinely say that, as a long term customer, they have never let me down or disappointed me in any way. Thank you Santander. Reviewed on: 1st January 2016

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