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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1252 reviews)

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4.17

Based on 1,252 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1252)

Good

Good company recommended then. Reviewed on: 22nd March 2022

Santander not too bad for a bank

It's a bank, they don't rip me off, that's a plus! Reviewed on: 21st March 2022

Locked card, poor communication.

Twice in two weeks my car has stopped working. No one answering the phones and takes an age to resolve. Reviewed on: 19th March 2022

Bardzo dobze

Bardzo dobze się sprawuje ta app ja jestem bardzo zadowolona Reviewed on: 16th March 2022

Thieves

In 2019 this bank closed my account and stole near £4k from me, this was due to an issue with a payees bank account, said payee sent me £600, but santander decided it was ok to steal all of my money in the account, almost 4k as stated. I have provided them with all of the proof regarding the legitimacy of the £600 transaction time and time again but they just want to pass me around and keep asking for the same information!!! This bank is stealing our money without being held to account. I am determined to get my money back but they are not making it easy!!!!! Reviewed on: 13th March 2022

Worst bank ever.

Blocked my card and now I can't buy any food or dinner til Monday, the worst bank and customer service ever. Reviewed on: 12th March 2022

SECURITY AND WEBSITE

Santander is very much on the ball regarding branch withdrawals and website money transfers. Gives their customers peace of mind during transactions on the website and also whilst withdrawing cash at the local branch. I have also had dealings on the phone and were very helpful. I cannot fault their service or the 123 Current Account. Reviewed on: 12th March 2022

Awful Customer service

In a queue for 40 mins. Customer Service is so poor. Reviewed on: 11th March 2022

Hopeless customer service

Expect it to take up to 30 minutes to finally talk with a person. Meanwhile you have to listen to awful music and a woman who tells you ever 15 seconds how sorry she is Reviewed on: 11th March 2022

Great in branches however over the phone I have had issues

Brilliant bank online and also in branch however when I have been on the phone before I haven’t always had the best of experiences Reviewed on: 10th March 2022

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