Write a review

Go to business site

Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1252 reviews)

View other Santander products

4.17

Based on 1,252 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

Help others make smarter decisions by sharing your own experience.

Write a review

Santander 123 Current Account (discontinued) reviews (1252)

Closed my account and stole my money

I been with Santander since 2015, two weeks ago I received a letter that my account will be closed without any explanation reason. OK Spoke with customer service after hours waiting on the line, they advised me to go to any Santander brunch to get the leftover money on my account, so I did. When I went to the brunch they told me was 0 money on my account, the money had been transferred somewhere from Santander without my approval. I have spoken with the costume service last week, they don't know where my money is, I send a complaint also they don't know where my money is. Their system is disgusting, unprofessional, rubbish! Santander where is my money? If I don't receive my money ASAP I will report this matter further. Reviewed on: 28th February 2022

More than worst

Today i had experienced the worst ever telephone banking with santander . It took 4 hours and i was making payment towards my house and still couldt do the payment . As the phone was in waiting and Dj music was on . After 2 hours the call disconnected by itself and then again 2 hours. And it was funny when one agent over the phone told me to go to branch if i want to. I have screen shots of the calls . Made me exhausted and it was over my nerves Reviewed on: 25th February 2022

Online banking review

Excellent online banking experience. Made many different types of payments with no issues Reviewed on: 25th February 2022

for every family members and friends

my account and my payslip and with them Reviewed on: 22nd February 2022

Absolutely Shocking Service

Absolutely shocking service at this bank and getting worse. I have tried to make a payment on my account today and immediately had my account blocked which has happened before. I have been on the phone now with Santander for 1 hour 41 mins waiting for an answer and been cut off 3 times. Santander texted me to say they had tried to call me but that is an absolute lie as they haven't. I understand security is an issue but don't block accounts on first attempt, mickey mouse bank that can perhaps deal with children's savings but not a serious bank in any way. If you are going to close accounts you have to be available immediately to unlock or ask questions first before you block. TOTALLY UNACCEPTABLE ! GOING TO OPEN A NEW ACCOUNT NOW AND SUGGEST YOU ALL DO THE SAME. Now 1 hour 46 mins and still no answer !!!!!! Call wait went to 2 hours 5 mins yesterday, got through today after 20 mins and then cutt off again. Reviewed on: 21st February 2022

Reliable bank with good security

Always found Santander to be a reliable bank who are easy to deal with and their online access is very good and convenient Reviewed on: 17th February 2022

Awful wait times, but professional helpful employees

Awful wait times, but professional helpful employees Reviewed on: 15th February 2022

They are good

The are outstanding and they are fantastic, communicate very well Reviewed on: 10th February 2022

Good service

I’ve banked with Santander for over 10 years and have always had really good service, the 123 account is a great current account Reviewed on: 4th February 2022

A Good Bank to be with

Customer service is very good whether it be an account query or a problem. Compared with other banks, Santander is one of the best for interest rates, communication and customer service. Reviewed on: 1st February 2022

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Choice Current Account
from Danske Bank UK 3.42 from 21 reviews
Select current account
from RBS 4.10 from 119 reviews
Current account
from Citibank 2.71 from 10 reviews

Want to see more from Santander?

Life Insurance
from Santander 5.00 from 2 reviews
Choice Current Account
from Santander 4.13 from 17 reviews
Basic current account
from Santander 3.97 from 308 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub