Write a review

Newsletter

Go to business site

Santander: 123 current account (discontinued) reviews

Name: 123 current account (discontinued)
Rating: 4.10 (1277 reviews)

View other Santander products

4.10

Based on 1,277 reviews, last reviewed 1st Jul 2026

56% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

54%

27%

Latest highest rating:

5

Everything Brilliant Interest on my account, cash back on utilities, only £500 a month needs to go in the account. There’s always somebody available on line, in branch or ... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

Complaint procedure Terrible experience trying to get them to resolve a complaint about a failure of theit system. They have restricted my bank access as a result and th... Read more Reviewed on: 1st July 2026

Read all reviews Write a review

About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 current account (discontinued) now

Help others make smarter decisions by sharing your own experience.

Write a review

Santander 123 current account (discontinued) reviews (1277)

Very pleased

Happy customer Have been a customer for over 20yrs Reviewed on: 7th August 2021

Efficient easy to use. Good customer service

I’m very happy with this bank . I get interest on direct debits . Easy to use on line. I feel they are safe and secure Reviewed on: 4th August 2021

Worst bank

Staff is useless simple letter cant send by email making only troubles. Every Staff member telling different things worst bank. Reviewed on: 23rd June 2021

Good benefits for mortgage holders

Have only had the 123 account because it is linked to the mortgage but it has been good. It is used infrequently, and mostly for regular bills rather than day to day purchases but the cashback always offsets the account fee at the moment, and occasionally a little more too Reviewed on: 21st June 2021

Grossly Excessive Profiteering from the Estate of my late Mother

I recently retired as a senior lecturer at Nottingham Trent University , teaching mainly about crime and am not easily shocked but an experience my sister and I had with Santander bank has truly shocked me. On the afternoon of 15 June 2021, my sister and went to the Nottingham, Clumber Street branch of Santander Bank. The purpose of our visit was to distribute money from the Estate of our late mother. We were going to transfer money to the accounts of two of our sisters, who are both long term New Zealand residents. Unfortunately, were unable to do so. In light of the Covid situation, which is particularly bad in Nottingham and not wanting to return to the bank, given both my sister are pensioners and in high risk groups, in discussion with the bank worker, we decided the best way forward would be for the bank to issue two cheques that we could then post to New Zealand. The bank worker explained to us the advantages of having the cheques issued in New Zealand Dollars, rather than in Sterling. Two cheques were issued. We entered the Clumber Street branch of Santander Bank. The purpose of our visit was to distribute money from the Estate of our late mother. This complaint relates to two cheques issued by that branch. We were going to transfer money to the accounts of two of our sisters, who are both long term New Zealand residents. Unfortunately, were unable to do so. In light of the Covid situation, which is particularly bad in Nottingham and not wanting to return to the bank, given both my sister are in high risk groups, in discussion with the bank worker, we decided the best way forward would be for the bank to issue two cheques that we could then post to New Zealand. The bank worker explained to us the advantages of having the cheques issued in New Zealand Dollars, rather than in Sterling. Two cheques were issued. Later that day, we told our sisters would be posting them the cheques but one of them said, New Zealand banks are no longer accepting overseas cheques. The following day my sister cancelled the cheques. However, charges of around £3,000 were deducted by the bank. We have complained to the bank about these excessive and hugely unfair charges but have just been called by Emma Cordingley from the Banks, Glasgow, Head Office, telling me, we will not receive a refund. We accept we should pay some charges but certainly not around £3,000. Our mother, who died in terrible circumstances, would be appalled by the behaviour of the bank.. The following day my sister cancelled the cheques. However, charges of around £3,000 were deducted by the bank. We have complained to the bank about these excessive and hugely unfair charges but have just been called by a worker from the Banks, Glasgow, Head Office, telling me, we will not receive a refund. We accept we should pay some charges but certainly not around £3,000. Our mother, who died in terrible circumstances, during the height of Covid outbreak, would be appalled by the behaviour of the bank. A complaint has been made to the Financial Ombudsman Service, with my MP copied in. Reviewed on: 18th June 2021

Santander 123 Current Account

I've had my Santander 123 Current Account for many years now and it still beats its competitors. Although there is a monthly fee as long as you pay your bills by DD and keep max amount in you are quid's in. Reviewed on: 14th June 2021

Good service

Great service from Santander. I am able to manage my money much better with the excellent branch service Reviewed on: 14th June 2021

Easy as 123..

Connection is crucial....hands on via text alerts.. informing of various activities including deposits, balance thresholds...clear home page with clear ins and outs and fast payments versatility. Smoothness makes the experience a pleasure. Reviewed on: 17th April 2021

Pretty good if you get enough cashback

As long as you set up all the direct debits etc and use the account the cashback more than pays for the account fee. App is pretty good. Reviewed on: 15th April 2021

Fantastic

Nothing much else to write, the title gives it away. Reviewed on: 13th April 2021

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

International Payments
from iFAST Global Bank 4.71 from 362 reviews
Graduate Account
from NatWest 4.43 from 63 reviews
ufirstgold Account
from Ulster Bank 3.98 from 5 reviews

Want to see more from Santander?

Cash ISA
from Santander 4.35 from 84 reviews
Basic current account
from Santander 4.32 from 337 reviews
Choice Current Account
from Santander 4.28 from 22 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub