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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1250 reviews)

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4.17

Based on 1,250 reviews, last reviewed 15th Jul 2025

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Current Account. Current Account. I have a 123 current account with Santander. It was very easy and quick to open i did it through the app/website. I could easily mana... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1250)

OK

Just an ok account. Customer service is terrible. Reviewed on: 6th February 2020

Changes

Looking to now change banks as benefits and charges on Santander Accounts are reducing and increasing. Also local banks are closing making it difficult for face to face dealings. Reviewed on: 6th February 2020

Great account for students and graduates

I have been with Santander since I started University as they offered the railcard which was handy and saved me a lot of money when travelling to and from Portsmouth to visit home or other universities. The overdraft facility was a massive help during my time at University and in the year after graduating as I was struggling with money. I can't thank them enough for helping me get through University! Reviewed on: 5th February 2020

Didn't resolve or repay fraud on my account

I was a victim of fraud on my current account. I spoke to the fraud department as soon as I noticed and they have been of absolutely no help whatsoever. I got told at one point that "we're seeing more and more fraud of this type" by one of the fraud team. Well that's wonderful, why then aren't you doing something to protect my money and close down an obvious flaw in the system. Absolutely useless and I still haven't got a penny back, 2 months on. I am reporting them to the financial ombudsman and I advise you all to never ever use this bank. I am certainly closing my accounts with them. Reviewed on: 4th February 2020

great cashback

cashbacks are great, but also secure Reviewed on: 4th February 2020

Now rubbish

Got an account when paying a decent interest on money now upped the fees and down the interest , so moved to another bank. Reviewed on: 3rd February 2020

Bait and switch

Lures you in with a flashy reward scheme and a high interest rate, and then have progressively "amended" their terms and conditions to reduce the interest rate, remove rewards, cap benefits and overall make the account totally pointless. As of today the account has a £5 monthly fee, and the total 1|2|3 benefits are now capped at £5!! So what's the point? Shameful... Reviewed on: 1st February 2020

Refused a credit card had to get elsewhere

Won’t stay here faceless !! No one listened to my issue Reviewed on: 31st January 2020

Great app

I have been with Santander since Alliance and Leicester days. Very happy so far. Reviewed on: 31st January 2020

Once was great

The 123 account used to be great if you had money to save. However, from next month they're reducing their interest rate further to 1% and capping the cashback you can get. With an account fee of £5 a month, I'm not really sure it's really that great anymore. Reviewed on: 29th January 2020

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