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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3196 reviews)

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4.89

Based on 3,194 reviews, last reviewed 9th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service I phoned up to ask for some assistance and Audrey was extremely helpful and very friendly. Reviewed on: 9th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3196)

Review of the Scottish Building Society, Savings:

Friendly local service

Been a member of the Scottish for many years. Great service and consistently good interest rates without introductory teasers and they're still a mutual. Reviewed on: 11th April 2021

Friendly Welcoming Reassuring

Appointment was very informative and helpful it was a shame I couldn't open the account when I first came in and needed and appointment. Reviewed on: 16th May 2025

Customer Focused

Prompt, polite and efficient service. Clear Explanations, Competitive interest rates. Reviewed on: 16th May 2025

Helpful, Courteous, Informative

Every query I had was explained thoroughly by courteous and helpful staff. Reviewed on: 16th May 2025

Helpful, Approachable, diligent

Like local office, Able to deal face to face. Reviewed on: 16th May 2025

In branch service review

Everyone I have met with at the SBS in Galashiels has been very helpful and friendly. One of them even helped me when the branch should have been closed. Reviewed on: 9th May 2025

Pleasant staff to speak to

Office moved, hope this one remains open. Reviewed on: 9th May 2025

Friendly, Helpful, Advice

At my age I like to go to branch. Less than 10 mins by car, Easy parking . Reviewed on: 9th May 2025

Friendly, Personal, Service

Friendly knowledgeable and courteous staff, able to speak with real people, face to face, Please keep local branches open. Reviewed on: 9th May 2025

Knowledgeable, Accessible

Always friendly and always available for face to face communication. Reviewed on: 9th May 2025

Friendly, Welcoming, Helpful

Friendly staff, Competitive products, Convenient branch. Reviewed on: 9th May 2025

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