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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3203 reviews)

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4.90

Based on 3,203 reviews, last reviewed 12th Mar 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3203)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Professional, helpful, secure

The most important benefit is face-to-face contact with the staff at the most local relationship centre. The ability to be able to communicate by post is also vallued. Customers are treeated as valued. Loyalty is rewarded. Opening times are very reasonable. I cannot think of any improvement. Reviewed on: 13th March 2025

Excellent all round

Friendly efficient service - cannot think of any improvements. Reviewed on: 13th March 2025

Informative, friendly, professional

I liked the fact that there was an actual building and not at all online. Information was easy to understand. No complaints. Reviewed on: 13th March 2025

Efficient, welcoming, knowledgeable

Good savings products. Branch to go into. Helpful, friendly staff. Reviewed on: 13th March 2025

In branch service review

It was all done through post, no contact with a member of staff, pretty straightforward. Reviewed on: 13th March 2025

Convenient, helpful, pleasant

Convenient having the branch in Troon. Staff are always very helpful. Reviewed on: 13th March 2025

Professional, knowledgeable, friendly

Renewed my matured savings at the branch and it was easy with no time waiting. Reviewed on: 13th March 2025

Simply the best

Every aspect of service received and your branch personnel were outstanding. Reviewed on: 13th March 2025

Very good

Handy office location. Scottish brand is good. Reviewed on: 13th March 2025

Convenient, helpful, friendly

The best thing is to be able to carry out my transactions face-to-face and be able to talk to helpful and friendly staff. The only thing that could be improved in my view would be to have longer opening hours. Reviewed on: 13th March 2025

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