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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3206 reviews)

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4.90

Based on 3,203 reviews, last reviewed 12th Mar 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent customer service Very comfortable with conversation, everything explained about my new ISA, great service from Loraine Reviewed on: 12th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3206)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Warm, fair, community

Shirley was warm and patient, explaining the products and their individual functions. Reviewed on: 7th March 2025

Interesting, professional, friendly

Very good, I was made to deel welcome. Plenty of information provided on the various products, I was not made to feel under pressure. Reviewed on: 7th March 2025

Local, bank book, helpful

Local and staff are very helpful. Reviewed on: 7th March 2025

Value, excellent customer service

Great. Can you please provide a children's account. Reviewed on: 7th March 2025

On your side

I like the fact you have a branch! The staff were really helpful. The webiste is fairly easy to use. Registration was slightly confusing. Reviewed on: 7th March 2025

A trusted mutual

The service I received was absolutely fine. No problems at all experienced. I had a 2-year fixed term ISA so there was no reason for any contact from me to the Society until the maturity of the account. The Society looked after my investment as promised for the 2 years and all went well. Reviewed on: 7th March 2025

Professional, value, supportive

The helpful staff and branch manager in Troon are great. Reviewed on: 7th March 2025

In branch service review

Local branch on the high street. Reviewed on: 7th March 2025

Pleasant, helpful, polite

All the staff are very helpful and polite. Good advice is always at hand. Reviewed on: 7th March 2025

Excellent and professional

Visited branch for advice and assistance with transfer of funds from my late husband's estate. From the start of the process everything was handled in a completely satisfactory and sympathetic way. Excellent service provided. Reviewed on: 7th March 2025

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