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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3240 reviews)

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4.90

Based on 3,240 reviews, last reviewed 19th Mar 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I made a mistake in online banking, after calling SB... I made a mistake in online banking, after calling SBS for help a nice person, called Dawn Paton sorted my problem very quickly. Reviewed on: 19th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3240)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Scottish entity

You could improve the opening hours for full time working people who work Monday to Friday. Reviewed on: 20th February 2024

Professional, caring, reliable

Loraine was professional, knowledgeable and helpful. Took time to understand my needs and helped me find the right savings products, thank you, well done. Reviewed on: 20th February 2024

Small and friendly

I like the face-to-face service with no screens, and the manager Mudassar was very good. Reviewed on: 20th February 2024

Friendly, personal, Scottish

It is local, but I miss the Saturday morning openings. Reviewed on: 20th February 2024

Small, friendly and efficient

Friendly, helpful and informative. Reviewed on: 20th February 2024

Easy and informative

Everything in branch was well explained and pleasant. Reviewed on: 20th February 2024

Friendly, accessible and convenient

It was good to be able to come into the branch and talk to someone and do what we wanted that day, which was to open an account. Reviewed on: 20th February 2024

Friendly, local, helpful

Loraine was super efficient and very helpful. Reviewed on: 20th February 2024

Fast, friendly, courteous

A fast and easy process to open my account. Very pleased with Loraine's excellent customer service skills. Reviewed on: 20th February 2024

Very good service

Everything was explained and they were very helpful staff. Many thanks. Reviewed on: 20th February 2024

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