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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3174 reviews)

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4.89

Based on 3,174 reviews, last reviewed 3rd Mar 2026

27% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Fabby service Helpful friendly staff i often visit and always happy to help got my welcome pack in the post (i was worried as my post is terrible) and everything wa... Read more Reviewed on: 3rd March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3174)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Friendly, efficient, caring

Very friendly, efficient customer experience as always. Very handy to have a local branch, long may it continue. Reviewed on: 24th November 2025

Quick, easy, efficient.

Natalie was very efficient and helped he my account sorted - very happy. Reviewed on: 24th November 2025

In branch service review

Natalie was very helpful, very pleased with the service. Reviewed on: 24th November 2025

Excellent, customer, service

Absolutely splendid service from Natalie - Second to none. Reviewed on: 24th November 2025

What we wanted

The human touch nothing to improve. Reviewed on: 24th November 2025

Friendly, professional, efficient.

Super friendly experience. Super efficient we have that you are a SBS based in Scotland and no external call centre. I cant think of anything to improve on our experience today. Reviewed on: 24th November 2025

Brilliant

Always a joy to visit. Nice to be talked to and have interaction with people. Reviewed on: 24th November 2025

Helpful, Personal, Informative

I have been provided with helpful informative advice. Staff are reassuring. I like that fact it's a Scottish institution. Reviewed on: 24th November 2025

Happy Staff

All branches seem to be aware of account. Reviewed on: 24th November 2025

Friendly, Professional, Convenient.

I use Troon Branch regularly and always receive excellent service. Reviewed on: 24th November 2025

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