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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.89
Based on 3,174 reviews, last reviewed 3rd Mar 2026
27% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
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0%

Latest highest rating:

5

Fabby service Helpful friendly staff i often visit and always happy to help got my welcome pack in the post (i was worried as my post is terrible) and everything wa... Read more Reviewed on: 3rd March 2026
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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
Visit provider site Read all reviews See your review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3174)

Review of the Scottish Building Society, Savings:

Savings review

5
Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020
Savings customer's avatar
Savings customer

Excellent, Face to face, staff know me.

5
Always receive excellent service both in Troon and Glasgow. Absolute pleasure to deal with society . Finds dealing with back of Scotland a dreadful experience. Reviewed on: 24th November 2025

In branch service review

5
Very helpful provided with good information. Reviewed on: 24th November 2025

Customer Service Good

5
Was able to speak to someone on the phone and got all that I needed attended to. Reviewed on: 19th November 2025
Shona 's avatar
Shona

Saving with Scottish Building Society.

5
Over the past decade or so ,I have received a consistently high standard of service from the staff at the Galashiels branch of the Scottish Building Society.,where Lorraine has been particularly helpful. In the past few days,Sophie in the Aberdeen branch and Kaia ,in Edinburgh ,have provided invaluable,accurate information relating to a possible reinvestment of matured funds. For any company to have such a high calibre of employees strewn across the “ four corners of Scotland speaks volumes for the high standard of the recruitment employed by Scottish Building Society. It goes without saying that I would recommend this institution to anyone wishing to find a home for their savings. Well done to all concerned…….and thank you. Reviewed on: 18th November 2025
Mike Hobden's avatar
Mike Hobden

Happy customer

5
It’s so refreshing to have your call promptly answered and then getting to speak with a real person who understands you and who you can understand. All of which leads to calm efficient and effective communications and positive outcomes and experience. Reviewed on: 17th November 2025
Isobel M's avatar
Isobel M

Exemplary Customer Service

5
I always appreciate having my call answered promptly, politely and efficiently by staff at Scottish Building Society. Quite simply, it’s so refreshing to be able to speak with a human being and to receive invaluable old-fashioned service. Thank you so much. . Reviewed on: 17th November 2025
Charlotte B's avatar
Charlotte B

In branch service review

5
Service was quick and efficient. Reviewed on: 14th November 2025

Experienced, Efficient.

5
Staff went though all the accounts in detail. Reviewed on: 14th November 2025

In branch service review

5
Helpful staff were great on the desk. Quite noisy in the branch but it was busy. Great service. Reviewed on: 14th November 2025

Friendly, Supportive, Efficient

5
Welcoming, offered good advice attended to promptly, and all paperwork has returned by post very quickly. Reviewed on: 14th November 2025

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