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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.89 (3195 reviews)

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4.89

Based on 3,194 reviews, last reviewed 9th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service I phoned up to ask for some assistance and Audrey was extremely helpful and very friendly. Reviewed on: 9th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3195)

Review of the Scottish Building Society, Savings:

Friendly local service

Been a member of the Scottish for many years. Great service and consistently good interest rates without introductory teasers and they're still a mutual. Reviewed on: 11th April 2021

Local, Professional, Accurate

Enjoy visiting the branch where any transactions are dealt with promptly and accurately. Reviewed on: 28th May 2025

Very helpful

Spoke with a lovely lady today regarding the Interest on my savings account.She was very helpful Reviewed on: 28th May 2025

Frustrating, Difficult, Unhelpful

I requested transfer of my maturing funds into a nominated up bank account and provided my bank account details. However I was told by your member of staff that the transfer would not be done unless I sent a copy of my bank account statement which is was not prepared to do. I was told that I therefore had to be send a cheque. This created more of a problem for me as I do not have a local bank branch. Reviewed on: 23rd May 2025

Behind the times

Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025

Efficient, Excellent Service

Speak very clearly and easy to understand on telephone. Postal communication is very fast with no delays. Decent interest rates. Reviewed on: 23rd May 2025

In branch service review

Once my bond has closed on maturity I could no longer see detailed such as interest on the account website. This is inconvenient, can you change the system to show this on closed accounts. Need 2 factor security. Reviewed on: 23rd May 2025

Friendly Efficient Competitive

Really straightforward to deal with, Friendly, efficient staff. Good to have a passbook. Reviewed on: 23rd May 2025

Very Informative Information

Very pleasant and easily dealt with requirements of my visit. Reviewed on: 23rd May 2025

Friendly, Helpful, Informative

Positive , Helpful, Informative experience. Reviewed on: 23rd May 2025

Scottish, Local, Friendly

Service was great, very informative and helpful. Reviewed on: 23rd May 2025

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