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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.84 (694 reviews)

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4.77

Based on 694 reviews, last reviewed 24th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025

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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Loans reviews (694)

Review of the Shawbrook Bank, Loans:

Very bad bank

Awful service This bank should not be in business, I took out a loan earlier this year with them, I got a little nervous when starting with them as they requested an account link so they could access my personal bank account, but as it was through a secure service I thought it was ok, I got the loan and all was ok made a few payments then I though I would settle the loan as my savings was looking healthy and I got a better interest rate offer from my personal bank so I though less payments and less debt so I would close the account TROUBLE started. I could not close the account online and had to phone in the call center sounded like a children's play pen so much noise I could hardly hear what the gent was saying, I managed to get the settlement amount and how to make the payment but then I got a barrage of questions. 1) where did you get the money to settle the account 2) can you afford to settle this account 3) what is your salary. Which I was a bit taken back as this is the type of questions you ask when taking a loan but I answered them 1 month later I get a call, first off I needed to answer security questions to find out what the call was about so I first had to confirm that it was Shawbrook bank, after that I got the barrage of questions again keeping in mind that the loan has been settled and the account is closed, I know this as I received 2 letters in the post letting me know this When I asked why they need this now I was told it is because of the FCA, now I have had loans with a few banks over time and I have NEVER BEEN ASKED THIS, the agent mad me feel like I was in an FBI interrogation, he asked me where the source of funds came from so I said it was a loan forgetting that I had originally answered savings to that question then cam the investigation type question "But you originally answered from savings?" I said I took it from savings and some from a loan what does it matter, "it because of money laundering" so I am now the criminal who settled my account with Shawbrook bank Friday morning NOW I AM PISSED this is un fair treatment of a client HOW IS THIS OK, then we all cry when the government what's one bank with crypto so clowns like this can close down!!! Reviewed on: 12th May 2023

Shawbrook Bank Are Amazing!

Shawbrook Bank have a simple process in place in order to process your loan application, it is uncomplicated and easy to use. I have two loans with Shawbrook Bank, and each time I have had dealings with their Company and staff members it has been professional, friendly and extremely fast results. I would not hesitate to recommend them to family and friends, and indeed have already done so. Reviewed on: 10th February 2019

Great service

Very helpful and easy process when applying Reviewed on: 10th February 2019

Great loans company

Arranging a loan was quick and easy and customer service was excellent. Would definitely recommend. Reviewed on: 9th February 2019

Loans that suit you

A bank that helps and understands Reviewed on: 9th February 2019

Hassle free

Very easy transaction coupled with excellent cutomer service Reviewed on: 9th February 2019

Good offers

Fast and friendly easy to use and good prices Reviewed on: 9th February 2019

Simple , easy and straight forward

I applied for a loan and in no time fund were available. No complicated procedure. Reviewed on: 9th February 2019

Why I chose Shawbrock Bank

Getting back on your feet financially can be a hard time for a lot of people. Over the past couple of years my credit rating had suffered and I had found it difficult to obtain a personal loan even though I knew I could make the payments. I contacted Shawbrook Bank and submitted my application which was accepted. Over the last 24 months my credit rating has improved from poor to very good and I can only thank Shawbrook for this and allowing me to consolidate a very high interest loan which I managed to pay off freeing up additional funds so that I could manage my finances and get back on track. I would recommend Shawbrook Bank to any my friends who maybe experiencing a similar situation as I did. They certainly had faith in me and as a result of this I have been able to make my re-payments at a level I can comfortably afford as well as get my credit rating up to where I wanted it. I have always found the staff at Shawbrook Bank very approachable and professional and I have never had to wait with music on hold for a long time which drives most people crazy! Overall my experience with Shawbrook Bank has been a good and trouble free one. I wish them all the very best for the future and thank them for changing my life for the better when I needed the help. Reviewed on: 9th February 2019

Very poor customer service

Shawbrook are keen to lend you money but their back up customer service is very poor. In last two months I have emailed them 3 times and still not received any reply. Reviewed on: 9th February 2019

spot on

I can't fault them, it was so quick, easy and hassle free! Reviewed on: 9th February 2019

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