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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.81 (2756 reviews)

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4.81

Based on 2,756 reviews, last reviewed 27th May 2026

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Staggeringly bad treatment at the hands of this Bank... Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my m... Read more Reviewed on: 27th May 2026

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About this product

Shawbrook offer a range of savings accounts.

You can apply for a Shawbrook savings account online and it only takes a few accounts. Start saving from as little as £1 on some accounts.

Shawbrook savings account reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Savings reviews (2756)

Review of the Shawbrook Bank, Savings:

ISA transfer from another bank.

I had an ISA that was maturing with another bank and decided to transfer it to one of Shawbrook's cash ISA accounts for better interest. Having filled in the forms I was annoyed that this bank emailed me to say they couldn't allow the transfer to go through on maturity as there was one small mistake on the forms. I rang this bank and they said I'd have to start the process all over again !! Rang Shawbrook and explained the situation. No, I didn't have to start all over again. They got in touch with this bank and the transfer happened, at maturity, as planned. Success!! Reviewed on: 21st March 2025

Great Customer Service

Easy to navigate web-site and have found customer advisers to be very helpful and answer calls promptly. Reviewed on: 21st March 2025

Superior Shawbrook

People are fed up talking to a Chatbot or other Ai device so it is refreshing to telephone Shawbrook. Very helpful and experienced staff provide a comprehensive telephone service. Thank you Shawbrook. Reviewed on: 21st March 2025

Numerous choices of savings accounts available.

Numerous choices of savings accounts available. Questions always answered clearly and detailed. Informative newsletter. Reviewed on: 21st March 2025

Good customer service and savings rates

I’ve contacted their customer services a few times and, while not always the fastest to reply, they have been very helpful and answered my queries completely. Their savings rates are good too so I think I’m getting good value for money. Reviewed on: 21st March 2025

Shawbrook is great

I have saved and invested with Shawbrook bank for a good number of years and have found its website easy to navigate and its products always competitively priced. No complaints at all. On the few occasions I have had to ring the staff are always polite and helpful. Reviewed on: 21st March 2025

Satisfaction with the ease I can control my account

Satisfaction with the ease I can control my account Reviewed on: 21st March 2025

I found trying to log in on a phone very trying.

I found trying to log in on a phone very trying. Reviewed on: 21st March 2025

Helpful customer service

Helpful customer service - no long hold listening to silly music waiting to be connected! Reviewed on: 21st March 2025

Satisfied customer.

I have banked with Shawbrook for several years and always found their customer services to be very helpful, and their intest rates more than satisfactory. Also there is the added reassurance of protection from the Financial Services Compensation Scheme so for me I am a happy customer. Reviewed on: 21st March 2025

Easy website to navigate.

Their website is easy to follow in both describing their products and in completing forms. I believe their after sales service is second to none and one never has to chase them for answers. Very proactive rather than reactive. Reviewed on: 21st March 2025

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