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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1780 reviews)

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4.85

Based on 1,780 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Seamless and hassle free. Seamless and hassle free. Great rates too Reviewed on: 16th December 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1780)

I found trying to log in on a phone very trying.

I found trying to log in on a phone very trying. Reviewed on: 21st March 2025

Helpful customer service

Helpful customer service - no long hold listening to silly music waiting to be connected! Reviewed on: 21st March 2025

Satisfied customer.

I have banked with Shawbrook for several years and always found their customer services to be very helpful, and their intest rates more than satisfactory. Also there is the added reassurance of protection from the Financial Services Compensation Scheme so for me I am a happy customer. Reviewed on: 21st March 2025

Easy website to navigate.

Their website is easy to follow in both describing their products and in completing forms. I believe their after sales service is second to none and one never has to chase them for answers. Very proactive rather than reactive. Reviewed on: 21st March 2025

Easy to use online system, good choice of products a...

Easy to use online system, good choice of products and at competitive interest rates Reviewed on: 21st March 2025

User friendly

Always get through on the phone and talk to someone helpful, good rates and like their text when receive money into my account. Reviewed on: 21st March 2025

ISA transfer from another bank.

I had an ISA that was maturing with another bank and decided to transfer it to one of Shawbrook's cash ISA accounts for better interest. Having filled in the forms I was annoyed that this bank emailed me to say they couldn't allow the transfer to go through on maturity as there was one small mistake on the forms. I rang this bank and they said I'd have to start the process all over again !! Rang Shawbrook and explained the situation. No, I didn't have to start all over again. They got in touch with this bank and the transfer happened, at maturity, as planned. Success!! Reviewed on: 21st March 2025

Does exactly what it says on the tin.

Does exactly what it says on the tin. Technology is sensible and easy to use with good security features. Decent interest rates on savings and information/updates provided regulary and easy to find/follow. Reviewed on: 21st March 2025

Recommended by Martin Lewis for ISA's.

Recommended by Martin Lewis for ISA's. Easy to set up and monitor. Reviewed on: 21st March 2025

Best savings

Good savings rates and excellent customer service. Reviewed on: 21st March 2025

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