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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Shawbrook recommendation

I like the rates they offer, with an excellent selection of accounts to choose from, depending on course what your requirements are. The online site is easy to manoeuvre and for me it feels like a professional bank is safeguarding my funds. Reviewed on: 20th March 2025

Straight forward online process.

Straight forward online process. Informative customer service when needed. Reviewed on: 20th March 2025

This bank is a very easy to use on line...

This bank is a very easy to use on line experience Reviewed on: 20th March 2025

First time invested.

First time invested. Excellent service Reviewed on: 20th March 2025

Loyalty far from rewarded

We got a worse rate as existing customers to what new customers get added to the situation that we were very ill at the time. Shawbrook were very inflexible and beurocratic. Had previously been good but experience was upsetting and stressful. Reviewed on: 20th March 2025

Online Banking

Only used online. Very easy and straightforward. Chosen because they offer some of the best interest rates Reviewed on: 20th March 2025

Good rates and easily managed.

The initial account was easy to set up and the interest rate was very competitive. I have switched accounts a couple of times to get a better rate and the process was easy. Reviewed on: 20th March 2025

Brilliant customer service and great interest rates

Brilliant helpful and knowledgeable staff. Great interest rates and very secure website. They have been proactive in raising easy access interest rate over the years when bank rate rose, whereas other banks have not. Highly recommend them. Can’t fault them. Reviewed on: 20th March 2025

Top drawer service

Excellent service online and on the phone. Sorted out an issue I had with my ISA. Slick easy to navigate their website. Keep up the good work. Reviewed on: 20th March 2025

Friendly, easy to use and good savings rates

My experience with Shawbrook Bank has always been positive, with all of my accounts - easy access, fixed term and ISA. My only reservation is that your savings rates were among the best but have recently been good but not the very best. They still beat the high street banks by a country mile, of course. Reviewed on: 20th March 2025

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