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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Consistently top interest rates easy to apply for ,e...

Consistently top interest rates easy to apply for ,email messages to inform you of information regarding your account .24hr online access to correspond or action changes. Reviewed on: 2nd March 2024

Consistently good interest rates and very easy to re...

Consistently good interest rates and very easy to renew on line. Reviewed on: 1st March 2024

Application was easy and communication from Shawbroo...

Application was easy and communication from Shawbrook was prompt and efficient Reviewed on: 1st March 2024

No Problems - so no interaction.

No Problems - so no interaction. Complete internet service with no problems so I can say no more about the experience Reviewed on: 1st March 2024

Good savings provider

I've had a saving account with Shawbrook for the last couple of years. I've never needed to contact them so I cant comment on their customer service, but I get regular standard emails from them, and the interest rates are good so I'm very happy with my savings choice. Reviewed on: 1st March 2024

Very easy to use and good service and excellent rate...

Very easy to use and good service and excellent rates of interest Reviewed on: 1st March 2024

Excellent service.

I took out a 1 year fixed rate savings and mistakenly didn't ask for the interest to be reinvested in the bond. Contacted Shawbrook and this was rectified going forward with no problem. Excellent service Reviewed on: 1st March 2024

It was very straight forward to apply for two ISA’s,...

It was very straight forward to apply for two ISA’s, there was a slight complication with one of them which was explained and resolved by customer service Reviewed on: 1st March 2024

Very helpful UK based staff

I have rung and spoken to helpline staff on several occasions, the calls are answered quickly and the staff couldn't have been more helpful. Website easy to navigate and excellent savings rates, What's not to like?! Reviewed on: 1st March 2024

Professional from start to finish

Professional from start to finish Reviewed on: 1st March 2024

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