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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Good savings products and excellent customer service.

Good savings products. The online banking system has less functionality than I am used to from other banks but the customer service is excellent: straightforward, polite and you don't have to hang on the phone for ages to speak with a real person. Reviewed on: 27th February 2024

A happy switch to Shawbrook

We switched to Shawbrook for our savings as the rates offered are decent. So far our experience has.been very good. The transfer was easy. Reviewed on: 27th February 2024

Happy customer ..

Very competitive interest rates on ISAs and Fixed Rate Bonds. Easy to use site with reassuring level of security. Reviewed on: 27th February 2024

Very good service.

Very good service, trusted, efficient. Reviewed on: 27th February 2024

Very easy to set up accounts and excellent service.

Very easy to set up accounts and excellent service. Reviewed on: 27th February 2024

Happy customer

Good customer service. Very pleased I changed to banking with Shawbrook. Reviewed on: 27th February 2024

Helpful assistance when needed.

Received polite & helpful assistance when required. Reviewed on: 27th February 2024

Good customer service and competitive savings rate

Good customer service and competitive savings rate Reviewed on: 27th February 2024

Professional Service

My contact with Shawbrook Bank whether it be online or telephone has always been seamless. It is very easy process to invest online. Some sites for investing can be quite convoluted but in my experience with Shawbrook this is not the case Reviewed on: 27th February 2024

Competitive saving rates and good communication

Excellent competitive saving rates and very simple online banking processes. Good communication keeps customers well informed. Reviewed on: 27th February 2024

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